June 2, 2010

OK City
When you start to qualify an account for OK City, the first thing you need to ask is when they want to get installed.
You will qualify it differently depending on when they want to be installed.
If need to be installed tomorrow, run it OE.
If they are around OK City and they need to be installed Friday, run it OE.
If they are around OK City and they can be installed Sat or later, run it with our installers.
Several reps are going out to a city about an hour and a half away called Garber. Steve Tackett is going to be the only one installing out there on Friday and Saturday. Make sure you are looking at your google maps and if it is in Garber or it's surrounding areas you MUST put it on Steve Tackett for Friday or Saturday.

Scheduling Mobile
The installers in Mobile can do up to 7-8 jobs per person per day. 2-3 tv configurations can be done in 1 hour. 4-5 tv done in 2 hours. 6 tvs done in 3 hours.

Qualify Nick Sorrell Under the Provo Office

Ethernet Adapters for Dish Cxs with Internet
Starting tomorrow, you will need to put in the special instructions whether or not the Dish cx has high-speed internet at their house.
We are going to start providing ethernet adapters to all Dish customers that have high-speed internet. This will allow them to access certain features on their receivers like on demand, etc.
If they are getting our phone, then they obviously have or are getting internet, but if they aren't getting our phone, you must make sure you are putting in the special instructions if they have it or not.
Those people that pull each night will then look at each Dish account's special instructions that isn't getting phone and see if they need to pull adapters for those customers.

How to account for the reps giving cx cordless phones
If the rep tells you the cx wants the phones, you need to ask if they have DSL. If they do have DSL, Linx provides the phones at no cost. If the cx has internet, but it isn't DSL, the sales rep can either sell it to the cx for $30 or we can take out $20 of the sales rep's back end check.
If the cx isn't paying for the phones, you will need to make a note in sattracks and then send Nate and email at nate@linxsatellite.com. Your email should include the account number, and that this rep gave cx cordless phones. Nate will then take $20 off their back end.

If the cx is paying for the phones, you will need to put it in the line items under cordless phones. It should add $30 to their balance.

Google Docs for Installer Priority List
Make sure you are going on to the Installer Priority List in Google Docs and checking which installers have priority.

Phone Questions
As you know, we have started asking the customers questions about if they have life alert or a security system. We need to adjust some things to those questions.
You still need to ask about life alert and we still don't provide our phones to those who have it.
You still need to ask if they have a security system. If no, we're great. If yes, you need to ask a couple of follow-up questions.
You need to ask if their security system is connected to their land phone line, or if it is connected to a cellular system. If they are sure it is connected to a cellular system, we're good to go.
If it's connected to their land line or if they aren't sure what it is connected to you need to do a couple of things.
Put in the notes the name of their security company and if they know how it is connected. You then need to email support@linxcommunications.com with the account number, name of the security company and that they aren't sure how their system is connected.
The phone techs will then do some research to see if we can provide our phones to that cx.