Waived Activation Fees
There have been several questions about how much of an activation fee a sales rep can waive. With Dish they can waive the full 49.99. With Dish, and Phone they can waive the whole $99. They can waive the Directv $79.99 and the Directv and Phone $99. They can waive the stand alone phone $99. For your information, in case they ask, if they waive the fees it just takes out of their commission. If they waive all of the fees it takes almost all of the commission away and just gives them a sales number.
Another thing to know is that sales reps can still do an activation fee of $49.99 for phone. It just means they get paid on the previous pay scale.
722 in Moline
If you qualify a job that has a 722 in Moline for today, make sure the distributor is CVS. This is just for today unless we let you know otherwise.
Linx Madness
The first day of qualifier linx madness has been really exciting! Sharissa continues to make office enemies while Nicole bows down. Cook corner has already counted themselves out since they are leaving this weekend. Let's see if they can pull out an upset. If Tahnee can quit her addiction to mine sweeper she could be a contender. The Talbot Team hopes to put up some big numbers and share that dinner and movie together. Larissa really wants to show her husband how its done by bringing home the prize, but she's going to have to get her mind off the honeymoon to make that happen. Jenny R. is feeling that her awesome earpiece is going to give her an advantage, but we'll see how that works for her. Chelsea the Van Buskirk is really hoping that the road to victory is paved with a lot of qualifications from Mike Sheffield. Melissa has been putting up some big numbers lately that puts her as one of the front runners. Can she hold up under the pressure? Sarah is hoping to stick a quadruple back flip, with a few twists to win the madness. Last, but not least, we have the newcomer Jenny M. She is new, but has already proven to be a tough competitor.
Let's see who's going to come out with a quick start and lead the pack.
Tuesday, June 30, 2009
Monday, June 29, 2009
June 29, 2009 Memo
Kevin Marshall in Albuquerque
Kevin Marshall in Albuquerque is not in Roswell anymore. Please do not schedule any more Roswell jobs on him. Jason will be there through Wednesday. There shouldn't be any more installs scheduled in Roswell after Wednesday.
Linx Madness Qualifier Style
In the spirit of Linx Madness, we are going to have our own little competition within the qualifiers. It will start tomorrow and go through next Monday. To win the competition you will need to qualify the most accounts. We will be tracking this from the pages that you fill out each day so make sure you are turning them in at the end of your shift. The rules are the following:
Kevin Marshall in Albuquerque is not in Roswell anymore. Please do not schedule any more Roswell jobs on him. Jason will be there through Wednesday. There shouldn't be any more installs scheduled in Roswell after Wednesday.
Linx Madness Qualifier Style
In the spirit of Linx Madness, we are going to have our own little competition within the qualifiers. It will start tomorrow and go through next Monday. To win the competition you will need to qualify the most accounts. We will be tracking this from the pages that you fill out each day so make sure you are turning them in at the end of your shift. The rules are the following:
- If you have more than one mistake you are disqualified. This means if you forget to put in an invoice or put in the wrong configuration, or schedule the job in the wrong city, etc., you will be disqualified.
- For any of you who do not have a day off other than the 4th of July, we will be dropping your lowest day. This will keep everyone even as far as days worked.
- The total number will include all of the qualified and non-qualified accounts. We want you to write the number of invoices to the side of each account. If it comes down to a close race at the end between two or three people we will count up the invoices.
The winner will get a night on the town on Linx which will include two movie tickets and dinner at The Olive Garden. So start picking up that phone and getting accounts qualified!
Friday, June 26, 2009
June 26, 2009 Memo
Authorizing Stand-Alone Phone
When you get a stand alone phone qualification, please only authorize their cc for $29.99. Even though the activation fee has gone up to $99 we still only do the $29.99.
Scheduling Phone
As most of you know already we are scheduling phones for the next day if they aren't getting DSL in their package.
So you know, what will happen from now on is we will give them a phone to hook up with their voip the next day. This phone can be hooked up with a separate number for the time their original number is being ported or they can use the voip phone with their original number but only for incoming calls, not outgoing.
The reason we are doing this is so our product is immediately in the home and less people cancel. The porting time is getting longer and longer and is affecting the install percentages. Hopefully this will help that and we can keep these customers.
Another thing with scheduling the phone, please make sure you are selecting the phone installer for that city and not the satellite installers. We have already found a few jobs that have been installed on the wrong type of installer. Just another one of those things you need to pay attention to and not mess up.
Non Auto pay Phone
If the customer is getting phone but not doing auto pay, please make sure you are putting the correct configuration in the box. It should be "Line 1 Non Auto pay." This applies to all non auto pay phone jobs.
When you get a stand alone phone qualification, please only authorize their cc for $29.99. Even though the activation fee has gone up to $99 we still only do the $29.99.
Scheduling Phone
As most of you know already we are scheduling phones for the next day if they aren't getting DSL in their package.
So you know, what will happen from now on is we will give them a phone to hook up with their voip the next day. This phone can be hooked up with a separate number for the time their original number is being ported or they can use the voip phone with their original number but only for incoming calls, not outgoing.
The reason we are doing this is so our product is immediately in the home and less people cancel. The porting time is getting longer and longer and is affecting the install percentages. Hopefully this will help that and we can keep these customers.
Another thing with scheduling the phone, please make sure you are selecting the phone installer for that city and not the satellite installers. We have already found a few jobs that have been installed on the wrong type of installer. Just another one of those things you need to pay attention to and not mess up.
Non Auto pay Phone
If the customer is getting phone but not doing auto pay, please make sure you are putting the correct configuration in the box. It should be "Line 1 Non Auto pay." This applies to all non auto pay phone jobs.
Thursday, June 25, 2009
June 25, 2009 Memo
Very Important!!!
We have had several instances in the past few days where the qualifier has not put in the LINX phone invoice. As you can understand this is a big problem for several reasons. First and foremost if an invoice isn't added it is very possible that it is never followed through with and the customer will most likely cancel. Also, with it being a competition week, the numbers need to be very accurate so Jeff and Kevin know exactly where everyone is. They get their numbers from the amount of invoices added to sattracks each day. Please do whatever you need to do to get every invoice added each day.
Qwest Changes . . . Again
I'm sorry to tell you that Qwest has changed the way we do things for DSL once again. We told you earlier that if a customer already had Qwest internet and phone they needed to cancel and re-signup for stand alone internet. This does not work. Qwest is not allowing these accounts to go through. If you are qualifying a customer with Qwest they just need to cancel their phone and keep their internet.
Just a note for you to remind the sales rep that a qwest rep will be contacting them in the next few days to verify their information. If qwest doesn't get in contact with them the order will be canceled so they need to answer the phone and verify that information.
Scheduling Changes
If you have a customer that has special needs(a specific instal time, specific installer, etc.) and they shouldn't be moved around on the schedule, you need to make that appointment yellow. To do that you click on the "N" or Next button at the bottom of the appointment in the schedule. This way the sweeps will know they can't move that appointment. Ask me if you have any questions.
We have had several instances in the past few days where the qualifier has not put in the LINX phone invoice. As you can understand this is a big problem for several reasons. First and foremost if an invoice isn't added it is very possible that it is never followed through with and the customer will most likely cancel. Also, with it being a competition week, the numbers need to be very accurate so Jeff and Kevin know exactly where everyone is. They get their numbers from the amount of invoices added to sattracks each day. Please do whatever you need to do to get every invoice added each day.
Qwest Changes . . . Again
I'm sorry to tell you that Qwest has changed the way we do things for DSL once again. We told you earlier that if a customer already had Qwest internet and phone they needed to cancel and re-signup for stand alone internet. This does not work. Qwest is not allowing these accounts to go through. If you are qualifying a customer with Qwest they just need to cancel their phone and keep their internet.
Just a note for you to remind the sales rep that a qwest rep will be contacting them in the next few days to verify their information. If qwest doesn't get in contact with them the order will be canceled so they need to answer the phone and verify that information.
Scheduling Changes
If you have a customer that has special needs(a specific instal time, specific installer, etc.) and they shouldn't be moved around on the schedule, you need to make that appointment yellow. To do that you click on the "N" or Next button at the bottom of the appointment in the schedule. This way the sweeps will know they can't move that appointment. Ask me if you have any questions.
Wednesday, June 24, 2009
June 24, 2009 Memo
Number of TVs
I got a call today from the girl who does the payroll for installers. She said that she is consistently having problems with the invoice showing as 0 TVs. When this happens she has to do the work to figure out how many tvs really were set up for the job. If you could double check the number of tvs to make sure it is right that would be great. Shannon says that sattracks zeros it out if you do an additional invoice and then go back into the Satellite invoice, it will zero out the number of tvs. So make sure to check it and change it if you go back in to the invoice.
Account Sheets
I talked to you about this today, but Shannon and I really want you to turn in your sheets at the end of each night. I collected the stack of papers in the bin yesterday and there are probably four people that are doing this regularly now. There are blank sheets in the bin by the door, so please pick one up at the beginning of your shift and turn it in at the end.
Priority Document
We know it is pretty inconvenient to look at this each time, but it is something we really expect you to do. An example of how this affects the installers is Leo in Provo/Salt Lake. He has been priority one all summer, but for some reason he continues to be passed by and only gets one or two jobs a day when others are getting four to five. He was pretty upset about it today. We want to take care of these installers who take care of us and are at the top of the priority. Please use it.
I got a call today from the girl who does the payroll for installers. She said that she is consistently having problems with the invoice showing as 0 TVs. When this happens she has to do the work to figure out how many tvs really were set up for the job. If you could double check the number of tvs to make sure it is right that would be great. Shannon says that sattracks zeros it out if you do an additional invoice and then go back into the Satellite invoice, it will zero out the number of tvs. So make sure to check it and change it if you go back in to the invoice.
Account Sheets
I talked to you about this today, but Shannon and I really want you to turn in your sheets at the end of each night. I collected the stack of papers in the bin yesterday and there are probably four people that are doing this regularly now. There are blank sheets in the bin by the door, so please pick one up at the beginning of your shift and turn it in at the end.
Priority Document
We know it is pretty inconvenient to look at this each time, but it is something we really expect you to do. An example of how this affects the installers is Leo in Provo/Salt Lake. He has been priority one all summer, but for some reason he continues to be passed by and only gets one or two jobs a day when others are getting four to five. He was pretty upset about it today. We want to take care of these installers who take care of us and are at the top of the priority. Please use it.
Monday, June 22, 2009
June 22, 2009 Memo
Correct Sales Location
Please make sure that you are putting the sales rep in the correct area. Most of the time this shouldn't be an issue because they won't pull up in any other area, but we have had some problems with this. It can become a big problem when, for example, an office manager tries to show his reps how many accounts they have so far. Any of the accounts in the wrong area will not show up and will not be counted unless they were to look and find them in other areas.
Please just make sure all of those vital pieces of information you fill out are 100% correct.
Linx Madness
As most of you know, today is the first day of the Linx Madness competition. It will be a week and a half of some good competition with some awesome prizes for the reps. This should make things get back to the way they should be around here, really busy. I know it has been kind of slow and you have been finding fun and exciting ways to keep yourselves entertained here at work, but as things pick up and get busier I would like to see those go away. If you don't know what these are, just ask and I'll tell you.
Entering AT&T
When you login on the dishnetwork retailer site to enter an AT&T account, you need to put in the correct login and password. The login is Office and the Password is linx1875. Please don't use any of the other logins.
Please make sure that you are putting the sales rep in the correct area. Most of the time this shouldn't be an issue because they won't pull up in any other area, but we have had some problems with this. It can become a big problem when, for example, an office manager tries to show his reps how many accounts they have so far. Any of the accounts in the wrong area will not show up and will not be counted unless they were to look and find them in other areas.
Please just make sure all of those vital pieces of information you fill out are 100% correct.
Linx Madness
As most of you know, today is the first day of the Linx Madness competition. It will be a week and a half of some good competition with some awesome prizes for the reps. This should make things get back to the way they should be around here, really busy. I know it has been kind of slow and you have been finding fun and exciting ways to keep yourselves entertained here at work, but as things pick up and get busier I would like to see those go away. If you don't know what these are, just ask and I'll tell you.
Entering AT&T
When you login on the dishnetwork retailer site to enter an AT&T account, you need to put in the correct login and password. The login is Office and the Password is linx1875. Please don't use any of the other logins.
Wednesday, June 17, 2009
June 17, 2009 Memo
BBQ For Hitting 85%
Yesterday we had an 86% install rate which means we hit our goal! This Friday at 1:00 we will have a BBQ outside. We will provide the food, you come and eat. We will need to just make sure the phones are getting covered so you'll need to go in waves. Thanks for all your hard work and helping us hit our goal!
Albuquerque office in Roswell NM
The reps in Albuquerque are selling in Roswell and the installers are going to go out there and stay for a few days. The only installer that are going are Kevin and Jason so you should not schedule anyone else from Friday to Monday. They both will have helpers so they can do more jobs. Jason can do 7 a day and Kevin can do 6. Don't schedule any jobs after Monday for now. If it fills up and they need to stay longer we can do that but we will let you know if you can start scheduling anything past Monday.
Scheduling at Night
The sweeps go through the schedule each night and make sure all the installers have the correct amount of jobs and that they aren't having to drive all over the state. We have had a couple of problems with the qualifiers scheduling jobs that don't fit the installers schedule well after the sweeps have finished going over it. From about 9:00 on will you please be 100% sure that any job you schedule fits the installer's schedule.
KaKu Dish Kits
From now on when you are pulling KaKu dish kits you can pull the box if it says "1 qty." If it doesn't say this on the box, you need to pull the individual pieces. There are two different sizes of KaKu dish kits so if you are pulling individual pieces you need to make sure they fit together. Ask Shannon if you have any questions about this.
Yesterday we had an 86% install rate which means we hit our goal! This Friday at 1:00 we will have a BBQ outside. We will provide the food, you come and eat. We will need to just make sure the phones are getting covered so you'll need to go in waves. Thanks for all your hard work and helping us hit our goal!
Albuquerque office in Roswell NM
The reps in Albuquerque are selling in Roswell and the installers are going to go out there and stay for a few days. The only installer that are going are Kevin and Jason so you should not schedule anyone else from Friday to Monday. They both will have helpers so they can do more jobs. Jason can do 7 a day and Kevin can do 6. Don't schedule any jobs after Monday for now. If it fills up and they need to stay longer we can do that but we will let you know if you can start scheduling anything past Monday.
Scheduling at Night
The sweeps go through the schedule each night and make sure all the installers have the correct amount of jobs and that they aren't having to drive all over the state. We have had a couple of problems with the qualifiers scheduling jobs that don't fit the installers schedule well after the sweeps have finished going over it. From about 9:00 on will you please be 100% sure that any job you schedule fits the installer's schedule.
KaKu Dish Kits
From now on when you are pulling KaKu dish kits you can pull the box if it says "1 qty." If it doesn't say this on the box, you need to pull the individual pieces. There are two different sizes of KaKu dish kits so if you are pulling individual pieces you need to make sure they fit together. Ask Shannon if you have any questions about this.
Friday, June 12, 2009
June 12, 2009 Memo
Installer Priority List
Please use the installer priority list. You need to understand that Tony promises the installers that are high on the priority list more jobs, so when they see others who are not as high as they are with more jobs it creates problems. Please have it open on your computer and refer to it everytime you schedule a job.
Scheduling Service Calls
When scheduling a service call, you should do all you can to put it on the original installer, even if you have to move jobs off that installer. (In this case if you are a qualifier, you need to send it up to the sweeps to handle. Please do not rearrange the schedule). The only reason you shouldn't put a job on the original installer is if the cx asks to not have him/her come back. In this case you should be specific about this in the notes. Also with the notes, you need to be very specific about the reason for the service call. Tony is having problems figuring out who is responsible to pay for the service. He needs to be able to pull up the account and clearly see the reason for the service call and who is paying for it.
International Packages
If a customer is getting an international package(Spanish packages not included) a special dish is required. So from now on we need you to be copying and pasting in the notes the orbitals and the type of dish. This will be located under the claim and account numbers.
Please use the installer priority list. You need to understand that Tony promises the installers that are high on the priority list more jobs, so when they see others who are not as high as they are with more jobs it creates problems. Please have it open on your computer and refer to it everytime you schedule a job.
Scheduling Service Calls
When scheduling a service call, you should do all you can to put it on the original installer, even if you have to move jobs off that installer. (In this case if you are a qualifier, you need to send it up to the sweeps to handle. Please do not rearrange the schedule). The only reason you shouldn't put a job on the original installer is if the cx asks to not have him/her come back. In this case you should be specific about this in the notes. Also with the notes, you need to be very specific about the reason for the service call. Tony is having problems figuring out who is responsible to pay for the service. He needs to be able to pull up the account and clearly see the reason for the service call and who is paying for it.
International Packages
If a customer is getting an international package(Spanish packages not included) a special dish is required. So from now on we need you to be copying and pasting in the notes the orbitals and the type of dish. This will be located under the claim and account numbers.
Wednesday, June 10, 2009
June 10, 2009 Memo
Linx Phone Activation Fees
When entering the phone activation fees, make sure the $99.00 is in the Activation Fee box and not the Equipment Fee box. We get taxed on Equipment fees so its important that you enter it in the correct box.
Also with Linx phone, if the cx is not doing auto pay, make sure you put in the configuration box Line 1 Non Auto Pay Phone.
If a cx is getting a second line with Linx phone, there is no additional upfront cost. The third line will be an extra $29.99.
Scheduling AT&T
Qualifiers need to be scheduling the AT&T follow-up calls under DSL Administrator on the schedule. This should be scheduled for one to two days after they are scheduled to get their modem in the mail.
When entering the phone activation fees, make sure the $99.00 is in the Activation Fee box and not the Equipment Fee box. We get taxed on Equipment fees so its important that you enter it in the correct box.
Also with Linx phone, if the cx is not doing auto pay, make sure you put in the configuration box Line 1 Non Auto Pay Phone.
If a cx is getting a second line with Linx phone, there is no additional upfront cost. The third line will be an extra $29.99.
Scheduling AT&T
Qualifiers need to be scheduling the AT&T follow-up calls under DSL Administrator on the schedule. This should be scheduled for one to two days after they are scheduled to get their modem in the mail.
Friday, June 5, 2009
June 5, 2009 Memo
Qwest Bundle
Please disregard the item about the qwest bundle from yesterday. We have been instructed to let the sales rep know that the cx will cancel current bundle and resign up for stand alone qwest internet.
Account Follow-up
Please remember to follow up on each account that you qualify at the end of each day. We will get you more of those half sheets to use. For each account that is unable to build we want you to write "unable to build" in the notes section and put the install date next to that. You will need to make sure those sheets get turned in at the end of the night.
Salt Lake Installers in Wyoming
Be aware that the Salt Lake office reps are in Wyoming today and tomorrow. This means we will have installers in Wyoming on Monday and Tuesday. Cody will be the only installer there on Monday and Cody and Issac will be there on Tuesday. Please schedule them accordingly and don't put Salt Lake jobs on them for those days.
Salt Lake Availability
If Salt Lake is full we can pull Trenton from Provo to do Salt Lake jobs if he doesn't have any jobs on him in Provo and if his schedule is opened up for jobs.
Problems with Wrong Addresses
We have been having some problems with installers not being able to do installations because they have a wrong address and can't find the house. Please double check the address when the sales rep gives it to you. Have him repeat himself if necessary.
Pulling DirecTV Equipment
For KaKu dishes we can no longer pull the whole box. We have to pull each piece of the dish individually. Please refer to the paper on Tony's cupbord for a picture of each piece(beautifully drawn by our own Jenny). We will no longer pull any two-way switches.
Reminder: Splitters are for when we have to use a Swim. (We only use a swim when the cx has five or more tuners and has HD programing or if the cx pays the extra cost for one). There is a 4-way splitter and an 8-way splitter. A 4-way will be used with a four receiver job. An 8-way splitter will be for anything over four receivers and up to eight.
Switches
We use switches when we have 3 or more tuners (HD/DVR and DVR receivers have 2 tuners, HD and D12 receivers have 1 tuner). A 3X4 Switch is use for a four tuner job, a 3-8 satellite receiver output is used for a job that is up to 8 tuners. If you have Questions PLEASE ASK.
Please disregard the item about the qwest bundle from yesterday. We have been instructed to let the sales rep know that the cx will cancel current bundle and resign up for stand alone qwest internet.
Account Follow-up
Please remember to follow up on each account that you qualify at the end of each day. We will get you more of those half sheets to use. For each account that is unable to build we want you to write "unable to build" in the notes section and put the install date next to that. You will need to make sure those sheets get turned in at the end of the night.
Salt Lake Installers in Wyoming
Be aware that the Salt Lake office reps are in Wyoming today and tomorrow. This means we will have installers in Wyoming on Monday and Tuesday. Cody will be the only installer there on Monday and Cody and Issac will be there on Tuesday. Please schedule them accordingly and don't put Salt Lake jobs on them for those days.
Salt Lake Availability
If Salt Lake is full we can pull Trenton from Provo to do Salt Lake jobs if he doesn't have any jobs on him in Provo and if his schedule is opened up for jobs.
Problems with Wrong Addresses
We have been having some problems with installers not being able to do installations because they have a wrong address and can't find the house. Please double check the address when the sales rep gives it to you. Have him repeat himself if necessary.
Pulling DirecTV Equipment
For KaKu dishes we can no longer pull the whole box. We have to pull each piece of the dish individually. Please refer to the paper on Tony's cupbord for a picture of each piece(beautifully drawn by our own Jenny). We will no longer pull any two-way switches.
Reminder: Splitters are for when we have to use a Swim. (We only use a swim when the cx has five or more tuners and has HD programing or if the cx pays the extra cost for one). There is a 4-way splitter and an 8-way splitter. A 4-way will be used with a four receiver job. An 8-way splitter will be for anything over four receivers and up to eight.
Switches
We use switches when we have 3 or more tuners (HD/DVR and DVR receivers have 2 tuners, HD and D12 receivers have 1 tuner). A 3X4 Switch is use for a four tuner job, a 3-8 satellite receiver output is used for a job that is up to 8 tuners. If you have Questions PLEASE ASK.
Thursday, June 4, 2009
June 4, 2009 Memo
AT&T
When qualifying for AT&T you have to put the whole order through. Just checking the availability is not enough. It is your job as the qualifyer to put the whole order in and then copy the confirmation number and paste it in your notes in SatTracks.
Submitting Service Requests
When submitting a service request, you need to copy the SR# and paste that in the notes. You also need to copy the service request itself and put it in SatTracks. When submitting these service requests you need to go to Self Service >> New >> Credit Info >> New Subscriber Inquiry.
Qwest Bundle
We have previously told you that when a Qwest cx shuts down the phone portion of their Qwest bundle, it shuts down the whole thing. Shannon found out today that this is not the case. It may shut down their service for up to 24 hrs., but does not cancell his/her internet service.
When qualifying for AT&T you have to put the whole order through. Just checking the availability is not enough. It is your job as the qualifyer to put the whole order in and then copy the confirmation number and paste it in your notes in SatTracks.
Submitting Service Requests
When submitting a service request, you need to copy the SR# and paste that in the notes. You also need to copy the service request itself and put it in SatTracks. When submitting these service requests you need to go to Self Service >> New >> Credit Info >> New Subscriber Inquiry.
Qwest Bundle
We have previously told you that when a Qwest cx shuts down the phone portion of their Qwest bundle, it shuts down the whole thing. Shannon found out today that this is not the case. It may shut down their service for up to 24 hrs., but does not cancell his/her internet service.
Tuesday, June 2, 2009
June 2, 2009 Memo
Qualifying DirecTV
Do NOT schedule a directv account unless it has an account number. We've had several instances where someone has scheduled the cx when they didn't qualify. When this happens and it isn't caught, the installation takes place, but can't be activated. The installer then has to take the equipment down. This costs LINX a lot of money and should not happen again.
Nightly Closing Duties
From now on when we print out the cancels at night, we are now ALSO printing out the postpones. If you don't know how to run this report, talk to Shannon, Joel, or Matt.
Scheduling
Do NOT over schedule installers. Look at their name and see if they have any instructions on how many they can take or what they can do and schedule accordingly. Shannon talked to everyone about the installer priority list yesterday. Every one of you should have it open all the time on your computer and refer to it every time you schedule a job.
Do NOT schedule a directv account unless it has an account number. We've had several instances where someone has scheduled the cx when they didn't qualify. When this happens and it isn't caught, the installation takes place, but can't be activated. The installer then has to take the equipment down. This costs LINX a lot of money and should not happen again.
Nightly Closing Duties
From now on when we print out the cancels at night, we are now ALSO printing out the postpones. If you don't know how to run this report, talk to Shannon, Joel, or Matt.
Scheduling
Do NOT over schedule installers. Look at their name and see if they have any instructions on how many they can take or what they can do and schedule accordingly. Shannon talked to everyone about the installer priority list yesterday. Every one of you should have it open all the time on your computer and refer to it every time you schedule a job.
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