Arkansas Jobs
If you qualify any jobs for the Springfield office in Arkansas, they need to be scheduled for Thurs/Fri under Ricky and Andre.
Drop Ship Phone
As you know, if a phone job is more than two hours away we need to drop ship the equipment to the customer. Initially we told you to schedule it on the drop ship installer for the next day. This needs to change to be just like all the other jobs, three business days. This applies to both porting and non-porting customers.
311's in Spokane
As some of you already know we are no longer scheduling any 311s in Spokane. They have been discontinued so it will stay this way the rest of the summer. That gives us two cities now, Albuquerque and Spokane that are like this, with more to come in the near future.
Wednesday, July 29, 2009
Friday, July 24, 2009
July 24, 2009 Memo
Important!
There have been a few instances lately where sales reps have asked qualifiers to delete credit card information and SS# out of sattracks. This should never be done! Even if the account didn't qualify, do not erase the information out of sattracks. In the future, if a sales rep asks you to do this, you need to write down the account number and bring it to me. Let the rep know that you can't do it and if they don't like that, I would be happy to talk to them.
I won't go into all the reasons why this is so important, but please understand that it is very important and you could be putting Linx at risk by doing it.
There have been a few instances lately where sales reps have asked qualifiers to delete credit card information and SS# out of sattracks. This should never be done! Even if the account didn't qualify, do not erase the information out of sattracks. In the future, if a sales rep asks you to do this, you need to write down the account number and bring it to me. Let the rep know that you can't do it and if they don't like that, I would be happy to talk to them.
I won't go into all the reasons why this is so important, but please understand that it is very important and you could be putting Linx at risk by doing it.
Wednesday, July 22, 2009
July 22, 2009 Memo
New DirecTV Promotions Start Today!
Effective Thursday (7/23), the customer has 3 options with DTV
Offer 1-Same ($21 off for 12 months)
Offer 2-The NFL Sunday Ticket Promo:
1st five months only $59.99/mo.
Includes:
The NFL Sunday Ticket includes every single professional football game FREE (Normally $300)!
Includes Premier=all movies, all channels (typically $109.99/month)
***Total savings: $500***
***If customer doesn't want to stay with Premier after the promo ends, he/she may downgrade service.
Offer 3-The Movie Pass
If the customer isn't into football, he/she can still participate in the Movie Pass Promo
Includes:
The Premier for only $59.99/month (for 5 months) & all the movies he/she wants
***Savings of $200***
You will choose the promotion when you get to the DirecTV website. Ask if you have any questions.
Email Addresses
Please keep pushing the sales reps to give us an email address. This is especially important if they are getting Linx Phone. There are certain features with the phone that will only work if we have an email address. You're welcome to explain this to the reps to get that address.
Invoices
Please make sure you are adding all the invoices under a customer's account. This is a huge problem if a person is getting a triple bundle and you only put in the satellite invoice. A lot of these are probably going to fall through the cracks and it won't be until the cx calls a month later asking why they don't have phone or Internet yet, that we will realize what happened.
This is one of the reasons all of you should be going back through your accounts each day to make sure everything is correct. I'm not sure how many of you are doing this each night, but every one of you needs to be doing it so we avoid situations like this.
Effective Thursday (7/23), the customer has 3 options with DTV
Offer 1-Same ($21 off for 12 months)
Offer 2-The NFL Sunday Ticket Promo:
1st five months only $59.99/mo.
Includes:
The NFL Sunday Ticket includes every single professional football game FREE (Normally $300)!
Includes Premier=all movies, all channels (typically $109.99/month)
***Total savings: $500***
***If customer doesn't want to stay with Premier after the promo ends, he/she may downgrade service.
Offer 3-The Movie Pass
If the customer isn't into football, he/she can still participate in the Movie Pass Promo
Includes:
The Premier for only $59.99/month (for 5 months) & all the movies he/she wants
***Savings of $200***
You will choose the promotion when you get to the DirecTV website. Ask if you have any questions.
Email Addresses
Please keep pushing the sales reps to give us an email address. This is especially important if they are getting Linx Phone. There are certain features with the phone that will only work if we have an email address. You're welcome to explain this to the reps to get that address.
Invoices
Please make sure you are adding all the invoices under a customer's account. This is a huge problem if a person is getting a triple bundle and you only put in the satellite invoice. A lot of these are probably going to fall through the cracks and it won't be until the cx calls a month later asking why they don't have phone or Internet yet, that we will realize what happened.
This is one of the reasons all of you should be going back through your accounts each day to make sure everything is correct. I'm not sure how many of you are doing this each night, but every one of you needs to be doing it so we avoid situations like this.
Monday, July 20, 2009
July 20, 2009 Memo
311's in Albuquerque
We will no longer be scheduling 311s in Albuquerque starting immediately. Dish is phasing them out and we have run out of stock in Albuquerque. We will be letting you know in the coming days when other cities run out and no longer get them.
Jeff Goss in Springfield
Jeff would like us to schedule at least 3-4 of his 7 jobs between the hours of 8-12. He said that if we schedule all 7 jobs between 8-4 he could even take a 4-8 job. Please keep this in mind as you schedule for Springfield.
We will no longer be scheduling 311s in Albuquerque starting immediately. Dish is phasing them out and we have run out of stock in Albuquerque. We will be letting you know in the coming days when other cities run out and no longer get them.
Jeff Goss in Springfield
Jeff would like us to schedule at least 3-4 of his 7 jobs between the hours of 8-12. He said that if we schedule all 7 jobs between 8-4 he could even take a 4-8 job. Please keep this in mind as you schedule for Springfield.
Friday, July 17, 2009
July 17, 2009 Memo
Qwest Has Done It Again
Qwest has changed their pricing again. This goes into effect tomorrow, so become familiar with it so we are on the same page as the sales reps. The following prices are price for life. This means the price no longer goes up after the first year. This is the price they'll have the whole two years.
1.5M (Silver)►$39.99
Up to 7M (Platinum)►$46.99
Up to 7M/5M (Platinum+)►$51.99
12M (Titanium)►$56.99
12M/5M (Titanium+)►$61.99
20M (Quantum)►$69.99
20M/5M (Quantum+)►$74.99
Linx Phone Reminder
I know I announced this already today, but for those of you who didn't hear it and as a reminder for you who did, we are scheduling the Linx phone out three business days. This means if you are scheduling on Thursday, you would schedule the install for Tuesday, Friday for Wednesday, etc. Let me know if you have any questions about this.
Qwest has changed their pricing again. This goes into effect tomorrow, so become familiar with it so we are on the same page as the sales reps. The following prices are price for life. This means the price no longer goes up after the first year. This is the price they'll have the whole two years.
1.5M (Silver)►$39.99
Up to 7M (Platinum)►$46.99
Up to 7M/5M (Platinum+)►$51.99
12M (Titanium)►$56.99
12M/5M (Titanium+)►$61.99
20M (Quantum)►$69.99
20M/5M (Quantum+)►$74.99
Linx Phone Reminder
I know I announced this already today, but for those of you who didn't hear it and as a reminder for you who did, we are scheduling the Linx phone out three business days. This means if you are scheduling on Thursday, you would schedule the install for Tuesday, Friday for Wednesday, etc. Let me know if you have any questions about this.
Wednesday, July 15, 2009
July 15, 2009 Memo
Scheduling Linx Phone
Kevin has talked to most of you, but just to be sure that we are all clear on how to schedule linx phone, I will address it again.
We want you to schedule linx phone out three days(i.e. Mon for Thursday, Tuesday for Friday, Wednesday for Saturday, etc.) Please remember this as you are scheduling the phone accounts.
Time Off
We have about a month and a half left in the summer and as you know we have several people leaving to get married. Jenny R. is also leaving in the next week or two and I don't want to hire anyone to replace her for just a month. All of this being said, I need you to help us by limiting the time you take off the rest of the summer. This is especially true for the two weeks when Jenny Mac, Melissa, and Shannon will all be gone, in the middle of August. Let me know if you have any questions about this.
Kevin has talked to most of you, but just to be sure that we are all clear on how to schedule linx phone, I will address it again.
We want you to schedule linx phone out three days(i.e. Mon for Thursday, Tuesday for Friday, Wednesday for Saturday, etc.) Please remember this as you are scheduling the phone accounts.
Time Off
We have about a month and a half left in the summer and as you know we have several people leaving to get married. Jenny R. is also leaving in the next week or two and I don't want to hire anyone to replace her for just a month. All of this being said, I need you to help us by limiting the time you take off the rest of the summer. This is especially true for the two weeks when Jenny Mac, Melissa, and Shannon will all be gone, in the middle of August. Let me know if you have any questions about this.
Friday, July 10, 2009
July 10, 2009 Memo
Very Important! Read Carefully!
I know we have changed the way we do Linx phone a few times lately, but we're going to do it again. From now on you need to schedule Linx phone as follows:
- If they are porting their number, you schedule it for two business days out. So if it's Monday you would schedule it for Wednesday. If it is Friday you would schedule it for Tuesday.
- If they aren't porting their number, you schedule it for six business days out and you still need to email Sean Ivins letting him know the account number and that they aren't porting.
- If the job is two or more hours away, you will schedule it under the Drop Ship Installer for the next day.
- If the customer does not currently have internet, but is getting Qwest or AT&T, you will schedule it two weeks out and make really BIG notes in sattracks about them not currently having internet and needing to wait to instal phone until the internet is set up.
We will be making little sheets with this information on it for your cubicals. Please just take a second to think through this if you are doing a phone invoice so we can get this right.
I know we have changed the way we do Linx phone a few times lately, but we're going to do it again. From now on you need to schedule Linx phone as follows:
- If they are porting their number, you schedule it for two business days out. So if it's Monday you would schedule it for Wednesday. If it is Friday you would schedule it for Tuesday.
- If they aren't porting their number, you schedule it for six business days out and you still need to email Sean Ivins letting him know the account number and that they aren't porting.
- If the job is two or more hours away, you will schedule it under the Drop Ship Installer for the next day.
- If the customer does not currently have internet, but is getting Qwest or AT&T, you will schedule it two weeks out and make really BIG notes in sattracks about them not currently having internet and needing to wait to instal phone until the internet is set up.
We will be making little sheets with this information on it for your cubicals. Please just take a second to think through this if you are doing a phone invoice so we can get this right.
Thursday, July 9, 2009
July 9, 2009 Memo
Linx Phone Scheduling Changes
Many of you probably already know that qualifiers no longer will schedule linx phone. It doesn't matter if they are porting or not, you won't be scheduling for phone.
If the customer isn't porting their number you do need to start emailing Sean Ivins the account number and let him know that the customer will need a new number. He then needs to order a new number for that customer. This is another thing you will want to keep track in your notes so you can be sure it gets done.
Linx Cup
Starting on Monday the reps are going to be doing another competition called the linx cup. This one will be more of a team competition, but not done by offices. It will last around two weeks. This should pick up the sales quite a bit and give us more work, which will be really good since it's been slow for a week or two now. You can go to the Linx log in page to read more of the details on the competition.
Moline Reps Move to Cedar Rapids
The Moline office is closing and all of the reps in that office are going to Cedar Rapids. Be aware of this as you schedule appointments and assign areas to these reps. Try not to make the mistake of putting them in the wrong area.
Many of you probably already know that qualifiers no longer will schedule linx phone. It doesn't matter if they are porting or not, you won't be scheduling for phone.
If the customer isn't porting their number you do need to start emailing Sean Ivins the account number and let him know that the customer will need a new number. He then needs to order a new number for that customer. This is another thing you will want to keep track in your notes so you can be sure it gets done.
Linx Cup
Starting on Monday the reps are going to be doing another competition called the linx cup. This one will be more of a team competition, but not done by offices. It will last around two weeks. This should pick up the sales quite a bit and give us more work, which will be really good since it's been slow for a week or two now. You can go to the Linx log in page to read more of the details on the competition.
Moline Reps Move to Cedar Rapids
The Moline office is closing and all of the reps in that office are going to Cedar Rapids. Be aware of this as you schedule appointments and assign areas to these reps. Try not to make the mistake of putting them in the wrong area.
Monday, July 6, 2009
July 6, 2009 Memo
Scheduling LINX Phone
Do not schedule any linx phone until this Thursday. This applies to all areas. Also, don't schedule more than seven jobs a day on an installer.
The drop ship installer is only for those jobs that are more than two hours away. Don't put them under this installer if they are within two hours of the city. You need to be using mapquest each time you schedule the phone to make sure you are getting this right and so that the installers route is tight.
Correct Configurations
Please, please, please, make sure that the configurations you are putting in sattracks are correct. We are still having many problems with this. A lot of customers are still getting rescheduled because the installer shows up to the house with the wrong equipment, or not enough receivers. This really needs to get better now.
Do not schedule any linx phone until this Thursday. This applies to all areas. Also, don't schedule more than seven jobs a day on an installer.
The drop ship installer is only for those jobs that are more than two hours away. Don't put them under this installer if they are within two hours of the city. You need to be using mapquest each time you schedule the phone to make sure you are getting this right and so that the installers route is tight.
Correct Configurations
Please, please, please, make sure that the configurations you are putting in sattracks are correct. We are still having many problems with this. A lot of customers are still getting rescheduled because the installer shows up to the house with the wrong equipment, or not enough receivers. This really needs to get better now.
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