Internet
We understand that there is a lot of down time during the slow periods and the Internet is easy access, but we have noticed a lot of Internet browsing that is starting detract from work. In order to keep it fair for everyone we are just going to say that sites such as blogs, shopping, games, YouTube, etc. are no longer allowed.
We have heard that a few of you have figured out how to get on facebook. This is absolutely not acceptable. There is a reason it is blocked. Please do not get on it while at work.
If caught, it will be apparent to us that you don't have enough to do and it is not busy enough for you to be here so you will be sent home.
Qualifier Competition
Congrats to Haylee, Sarah Rose, and Ann for being the winners of our individual competition! They pulled out some pretty impressive numbers!! Good job to everyone! We are very impressed with how hard everyone worked!!
We are still working on the group competition. Last week was just a warm up...but now it's on!! Remember, if you (as a group) get below 20 mistakes in the week, dinner is on Linx!! We can do this! Be sure to check your accounts EVERY night.
A couple things I saw that noticed kept happening were the configurations were different in the invoices and the notes, verifications on accounts that ended in 0 or 5, the programming is not in the notes...just to name a few.
Pay attention to what you are doing and to the details.
Linx Phones
We are now scheduling the drop ship for phones 2 weeks out. I am pretty sure that was announced already. Just a reminder.
Also, be sure you are clarifying if they have DSL or Cable internet and if they are expecting the phones. If they are getting Cable and are expecting the phones then you need to put in a general note if the sales rep or the customer is paying for the phones. Please be sure that this gets done.
Thank you for all of your hard work! You are all doing an excellent job!
Tuesday, June 14, 2011
Monday, June 6, 2011
Monday June 6, 2011
LINX Cup Tournament
There is going to be a competition going on for about the next week and a half with the sales reps. Be expecting a lot of calls! Try everything you can to make sure the accounts go through and keep the sales reps upbeat!
Qualifier Competition
While the sales reps are having a competition we thought we would have a couple of our own. We have 2 starting today. One is as a group and one is individual.
Group Competition: We are going to start checking the quality of your accounts. Mari will be going through the accounts everyday and checking to accuracy with the accounts that were qualified the previous day. She will be checking for things like scheduled time, distributors, packages, how money is being collected...etc. Be checking all of your accounts before you leave and throughout the day to make sure you don't have any mistakes. It may not be a bad idea to mention to others if you see a mistake in their accounts since this is a group competition.
The group will be allowed 20 mistakes and if you (as a group) stay under that, then Linx owes you dinner! But as soon as the mistakes are more than 20 we will start the competition over until you reach the goal of under 20 mistakes.
Individual Competition: We are also going to be doing a competition to see who can qualify the most accounts with complete accuracy. When Mari is checking your accounts from the day before she will keep count of who has the most. If there are any accounts that aren't accurate, then those accounts will not be counted towards your total number. At the end of each day please put a list of accounts that you have qualified and are scheduled on Mari's desk.
There are already a couple of people who have proved they are quick! It's not too late to get in the game!
Professionalism
We have had some complaints from sales reps that some of the qualifiers are "too chatty" on the phones. We understand that friendships are developed with each of the sales reps, but it is important to remember that we are in a work setting and need to uphold a certain amount of professionalism while at work. They are working hard and need to stay focused on selling.
You are all doing a great job! Keep it up! We couldn't do it without you!
Don't forget Treat Day Thursday!!
There is going to be a competition going on for about the next week and a half with the sales reps. Be expecting a lot of calls! Try everything you can to make sure the accounts go through and keep the sales reps upbeat!
Qualifier Competition
While the sales reps are having a competition we thought we would have a couple of our own. We have 2 starting today. One is as a group and one is individual.
Group Competition: We are going to start checking the quality of your accounts. Mari will be going through the accounts everyday and checking to accuracy with the accounts that were qualified the previous day. She will be checking for things like scheduled time, distributors, packages, how money is being collected...etc. Be checking all of your accounts before you leave and throughout the day to make sure you don't have any mistakes. It may not be a bad idea to mention to others if you see a mistake in their accounts since this is a group competition.
The group will be allowed 20 mistakes and if you (as a group) stay under that, then Linx owes you dinner! But as soon as the mistakes are more than 20 we will start the competition over until you reach the goal of under 20 mistakes.
Individual Competition: We are also going to be doing a competition to see who can qualify the most accounts with complete accuracy. When Mari is checking your accounts from the day before she will keep count of who has the most. If there are any accounts that aren't accurate, then those accounts will not be counted towards your total number. At the end of each day please put a list of accounts that you have qualified and are scheduled on Mari's desk.
There are already a couple of people who have proved they are quick! It's not too late to get in the game!
Professionalism
We have had some complaints from sales reps that some of the qualifiers are "too chatty" on the phones. We understand that friendships are developed with each of the sales reps, but it is important to remember that we are in a work setting and need to uphold a certain amount of professionalism while at work. They are working hard and need to stay focused on selling.
You are all doing a great job! Keep it up! We couldn't do it without you!
Don't forget Treat Day Thursday!!
Friday, June 3, 2011
Friday June 3, 2011
Dishin' It Update:
We are now needing to get the last four digits of the social when qualifying someone for Dishin' It Up. Customer service needs this for when they are setting up their autopay. When you get it just put it in the details.
Charter:
Lance came down today and said that he is still getting orders submitted for existing customers with Charter. Please be sure that you are not doing this. If they are an existing customer then we absolutely cannot set them up.
Scheduling Jobs:
Today we noticed a couple of jobs that we had to reschedule due to location. They jobs were at least 2 hours apart from each other. Keep googlemaps or mapquest open on your computer and be sure to check every job that you put in there. It causes a lot of work for the sweepers to have to rearrange the installers routes when it could have been avoided in the first place.
On a lighter note...
TREAT DAY THURSDAY!!
It has come to my attention that we need to have a treat day. I heard through the grapevine that this has yet to happen and I personally find that astonishing. So the date is set. Put it on your calendar. Feel free to bring whatever you want. Chips, cookies, funeral potatoes...etc. The sky is the limit.
Also, remember that the more people we have bringing things the more food we have and I don't feel like anyone is opposed to food. Also, drinks aren't a bad idea. Can't wait!!
We are now needing to get the last four digits of the social when qualifying someone for Dishin' It Up. Customer service needs this for when they are setting up their autopay. When you get it just put it in the details.
Charter:
Lance came down today and said that he is still getting orders submitted for existing customers with Charter. Please be sure that you are not doing this. If they are an existing customer then we absolutely cannot set them up.
Scheduling Jobs:
Today we noticed a couple of jobs that we had to reschedule due to location. They jobs were at least 2 hours apart from each other. Keep googlemaps or mapquest open on your computer and be sure to check every job that you put in there. It causes a lot of work for the sweepers to have to rearrange the installers routes when it could have been avoided in the first place.
On a lighter note...
TREAT DAY THURSDAY!!
It has come to my attention that we need to have a treat day. I heard through the grapevine that this has yet to happen and I personally find that astonishing. So the date is set. Put it on your calendar. Feel free to bring whatever you want. Chips, cookies, funeral potatoes...etc. The sky is the limit.
Also, remember that the more people we have bringing things the more food we have and I don't feel like anyone is opposed to food. Also, drinks aren't a bad idea. Can't wait!!
Thursday, June 2, 2011
Thursday, 2 June, 2011
Update for Dishin' It Up
Yesterday I wrote that if the cx qualifies as an "A" they don't have to get autopay to get the HD free for life. Well, like with so many other things, dish initially gave us the wrong information. The way we understand it now is that "A" cxs still have to agree to autopay, but they can call cx service to get it set up. "B" and "C" cxs have to go online to set up the autopay for HD free for life.
The Blog
Please make sure you are checking the blog first thing when you get into work. There could be announcements that are critical for you to know. We will always tell you if an announcement is posted during your shift, but you should still check when you get in, in case you missed something or you had the previous day off.
Yesterday I wrote that if the cx qualifies as an "A" they don't have to get autopay to get the HD free for life. Well, like with so many other things, dish initially gave us the wrong information. The way we understand it now is that "A" cxs still have to agree to autopay, but they can call cx service to get it set up. "B" and "C" cxs have to go online to set up the autopay for HD free for life.
The Blog
Please make sure you are checking the blog first thing when you get into work. There could be announcements that are critical for you to know. We will always tell you if an announcement is posted during your shift, but you should still check when you get in, in case you missed something or you had the previous day off.
Wednesday, June 1, 2011
Wednesday, June 1, 2011
Dishin' It Up
I was asked to put a post about Dishin' It Up in here with all the rules so you could refer to it if you needed to.
- Customer has to have been in contract with Dish for more than a year.
- Customer has to get an HDDVR
- Customer has to agree to sign up for autopay and paperless billing to get the HD free for life(does not apply to "A" customers)
- $49.99 activation fee
- We must have a credit card and their current Dish account #. We do not need their SSN.
- Customer will qualify as either an A, B or C customer.
-If A, the customer automatically gets free HD for life without having to do autopay or paperless billing.
-If B, the customer can get HD free for life, but they have to do autopay and paperless billing. They sign up for it by logging on to their account on dishnetwork.com.
-If C, the customer can get HD free for life, but they have to do autopay and paperless billing. They sign up for it by logging on to their account on dishnetwork.com. Also, if they are a C, they have to pay upfront for the receivers. 722s and 612s are $100 a piece. 222s and 211s are $50 a piece. We collect that upfront money, not Dish Network.
Customer Verification
From now on, you only need to do the customer verification for every fifth account. So if your sattracks account number ends in a 5 or a 0, you need to do a verification. Otherwise, don't worry about doing it.
Welcome Back Mari!
We are excited to have Mari back from traveling. Mari is the qualifier supervisor. Shannon has done an awesome job covering for her while she was gone. While it is fine to still ask Shannon questions, you should go to Mari first, as she is the supervisor.
I was asked to put a post about Dishin' It Up in here with all the rules so you could refer to it if you needed to.
- Customer has to have been in contract with Dish for more than a year.
- Customer has to get an HDDVR
- Customer has to agree to sign up for autopay and paperless billing to get the HD free for life(does not apply to "A" customers)
- $49.99 activation fee
- We must have a credit card and their current Dish account #. We do not need their SSN.
- Customer will qualify as either an A, B or C customer.
-If A, the customer automatically gets free HD for life without having to do autopay or paperless billing.
-If B, the customer can get HD free for life, but they have to do autopay and paperless billing. They sign up for it by logging on to their account on dishnetwork.com.
-If C, the customer can get HD free for life, but they have to do autopay and paperless billing. They sign up for it by logging on to their account on dishnetwork.com. Also, if they are a C, they have to pay upfront for the receivers. 722s and 612s are $100 a piece. 222s and 211s are $50 a piece. We collect that upfront money, not Dish Network.
Customer Verification
From now on, you only need to do the customer verification for every fifth account. So if your sattracks account number ends in a 5 or a 0, you need to do a verification. Otherwise, don't worry about doing it.
Welcome Back Mari!
We are excited to have Mari back from traveling. Mari is the qualifier supervisor. Shannon has done an awesome job covering for her while she was gone. While it is fine to still ask Shannon questions, you should go to Mari first, as she is the supervisor.
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