Charter Internet:
When scheduling for charter internet in St. Louis be sure to put it about 2 weeks out.
Also, Kyle is going to be out of town for the next week or so which means that all existing customer orders for Charter need to be email to Joel. Please be sure that you are putting in the notes whether or not it is a new or existing customer.
When you are doing Charter you need to be sure that you are putting in a new invoice regardless of them being a new customer or not.
Dish Network FlexTV:
Activation for FlexTV is now $250.00. The sales rep still cannot waive any of that and it must be paid in full before or at the time of install. The receiver prices have stayed the same as well charging the first month's bill before install.
Please remember the new promotions with DirecTV. Thanks!
Thursday, July 22, 2010
Monday, July 19, 2010
July 19, 2010
New Promotions for DirecTV
Stating on Thursday July 22nd, Directv will be offering new promotions and getting rid of some of their current ones.
-To begin there will be no more HD for life unless the customer is getting the Premium or Choice Ultimate package.
-Directv is starting up their NFL Sunday Ticket promotion. A customer can get the NFL Sunday Ticket for 59.99 if they sign up with the Premier package. They will only be paying 59.99 for both the package and the ticket. They can only get this price with the Premier package. No exceptions. They can add it on to other packages but they will have to pay for the NFL Ticket as well as the other package they choose.
-No more free second HD receiver unless they are getting Whole Home DVR regardless of the package they get.
-No more free movies unless the customer is getting the Premier package.
Please make sure you are staying 100% caught up with these promotions. A lot of the sales rep will be asking questions and these are big changes that could cause a lot of issues if not you are not paying attention.
Tennessee Office
There is a new office opening in Tennessee. If you get a call from one of these reps make sure you run it OE and Fulfillment. We do not have installers in this area.
Oklahoma City
The schedule in Oklahoma City is a bit insane right now. Please pay attention to the following: If you get a Directv account run it normal Perfect10. If you get a Dish Network account run it OE. The OK City schedule is pushed really far out, but please make sure you are checking every possible day to see if there are openings to put the Directv jobs under our installers. We don't want to be scheduling Directv jobs that far out unless there are absolutely no other spots to schedule the job.
Leo in Cedar Rapids
Leo who used to be in Provo office is now in the Cedar Rapid office. When scheduling jobs please make sure you are putting him as first priority. He is an excellent installer and we want to make sure that he is getting as many jobs as possible.
End of Summer
We are reaching the end of July and it feels like some things are starting to wind down just a little bit. However, this is not true. We do not want the sales reps to be thinking about coming quite yet. Being out of state is hard for a lot of the reps they are beginning to also realize that summer is coming to an end and wanting to come home. We want to be sure to encourage them to stick it out. Keep their spirits up and make sure you are not bringing anything up about coming home. There is still a lot of time left in the summer and we do not want you to discuss anything that might take their focus off of selling. Be positive and upbeat and keep doing what you're doing!!
**Charter Internet**
If you do a Charter account where the speed is only 1 Meg, then you need to email support@linxcommunications.com. This is so the phone techs are aware and they can make it work with our phones. Thanks!
Stating on Thursday July 22nd, Directv will be offering new promotions and getting rid of some of their current ones.
-To begin there will be no more HD for life unless the customer is getting the Premium or Choice Ultimate package.
-Directv is starting up their NFL Sunday Ticket promotion. A customer can get the NFL Sunday Ticket for 59.99 if they sign up with the Premier package. They will only be paying 59.99 for both the package and the ticket. They can only get this price with the Premier package. No exceptions. They can add it on to other packages but they will have to pay for the NFL Ticket as well as the other package they choose.
-No more free second HD receiver unless they are getting Whole Home DVR regardless of the package they get.
-No more free movies unless the customer is getting the Premier package.
Please make sure you are staying 100% caught up with these promotions. A lot of the sales rep will be asking questions and these are big changes that could cause a lot of issues if not you are not paying attention.
Tennessee Office
There is a new office opening in Tennessee. If you get a call from one of these reps make sure you run it OE and Fulfillment. We do not have installers in this area.
Oklahoma City
The schedule in Oklahoma City is a bit insane right now. Please pay attention to the following: If you get a Directv account run it normal Perfect10. If you get a Dish Network account run it OE. The OK City schedule is pushed really far out, but please make sure you are checking every possible day to see if there are openings to put the Directv jobs under our installers. We don't want to be scheduling Directv jobs that far out unless there are absolutely no other spots to schedule the job.
Leo in Cedar Rapids
Leo who used to be in Provo office is now in the Cedar Rapid office. When scheduling jobs please make sure you are putting him as first priority. He is an excellent installer and we want to make sure that he is getting as many jobs as possible.
End of Summer
We are reaching the end of July and it feels like some things are starting to wind down just a little bit. However, this is not true. We do not want the sales reps to be thinking about coming quite yet. Being out of state is hard for a lot of the reps they are beginning to also realize that summer is coming to an end and wanting to come home. We want to be sure to encourage them to stick it out. Keep their spirits up and make sure you are not bringing anything up about coming home. There is still a lot of time left in the summer and we do not want you to discuss anything that might take their focus off of selling. Be positive and upbeat and keep doing what you're doing!!
**Charter Internet**
If you do a Charter account where the speed is only 1 Meg, then you need to email support@linxcommunications.com. This is so the phone techs are aware and they can make it work with our phones. Thanks!
Tuesday, July 13, 2010
July 13, 2010
Fresno Jobs
The installer that was in Fresno is now in Modesto helping them stay caught up with their jobs. We are now scheduling Fresno jobs OE and Fulfillment.
Merced, CA Office
There is now an office in Merced, CA. If you get a call from there today be sure to run it OE and Fulfillment. All of the sales reps should be in Sattracks, but if you come across any that aren't please tell Joel or Mari.
Scheduling Jobs
We cannot stress to you how important it is that you are checking EVERY job in googlemaps or mapquest. This is still an issue with more than one qualifier and it needs to be fixed immediately. It is not enough that you ask the sales rep how far the location is from where they are. You need to be the one to verify that the appointments aren't too far away from each other. The sweepers are working hard to fix mistakes that should never have happened in the first place. Keep either googlemaps or mapquest pulled up on your computer at all times.
Installer Priorities
Please have the installer priority pulled up on your computer as well. There are some installers that are getting way more jobs than they can handle which is causing us to have to reschedule the customer for a different day. When a customer is rescheduled there is a greater chance of them canceling. A large amount of jobs that are having to be rescheduled are because the installer is unable to get to that job on the day it was originally scheduled. This is easily fixed by having the installer priority pulled up on your computer at all times.
Activation Fees
The sweepers have expressed that it is not always clear how the activation fees are being collected. They are having to call the sales reps or track down the person that originally qualified it in order to know what is supposed to be happening with the customer's activation fee. This should not be happening. In each of your cubicles there are examples of what your notes should look like and they need to be followed exactly. But if for some reason you do not have one, here is an example:
total 49.99
0.00 to sales rep
**49.99 charged to cc**
Be sure that what you write in notes is what the same in the invoice. If the sales rep waives part or all of the fee then that needs to be in the invoice as well as the notes. This is a big deal and if not followed correctly, causes problems for other people.
Please pay attention to what you are doing. You have all been trained on what is expected and there is no reason to not be doing these things. Details are everything. We would rather have you take your time and get it all correct then to speed through it and have to fix the mistakes later. If any of you have questions please talk to Mari or Joel. Between the two of us we will be able to get your questions answered.
Thank you all for your hard work. We really do appreciate all that everyone does and with the exception of these few things, you are all doing well. Keep it up!
The installer that was in Fresno is now in Modesto helping them stay caught up with their jobs. We are now scheduling Fresno jobs OE and Fulfillment.
Merced, CA Office
There is now an office in Merced, CA. If you get a call from there today be sure to run it OE and Fulfillment. All of the sales reps should be in Sattracks, but if you come across any that aren't please tell Joel or Mari.
Scheduling Jobs
We cannot stress to you how important it is that you are checking EVERY job in googlemaps or mapquest. This is still an issue with more than one qualifier and it needs to be fixed immediately. It is not enough that you ask the sales rep how far the location is from where they are. You need to be the one to verify that the appointments aren't too far away from each other. The sweepers are working hard to fix mistakes that should never have happened in the first place. Keep either googlemaps or mapquest pulled up on your computer at all times.
Installer Priorities
Please have the installer priority pulled up on your computer as well. There are some installers that are getting way more jobs than they can handle which is causing us to have to reschedule the customer for a different day. When a customer is rescheduled there is a greater chance of them canceling. A large amount of jobs that are having to be rescheduled are because the installer is unable to get to that job on the day it was originally scheduled. This is easily fixed by having the installer priority pulled up on your computer at all times.
Activation Fees
The sweepers have expressed that it is not always clear how the activation fees are being collected. They are having to call the sales reps or track down the person that originally qualified it in order to know what is supposed to be happening with the customer's activation fee. This should not be happening. In each of your cubicles there are examples of what your notes should look like and they need to be followed exactly. But if for some reason you do not have one, here is an example:
total 49.99
0.00 to sales rep
**49.99 charged to cc**
Be sure that what you write in notes is what the same in the invoice. If the sales rep waives part or all of the fee then that needs to be in the invoice as well as the notes. This is a big deal and if not followed correctly, causes problems for other people.
Please pay attention to what you are doing. You have all been trained on what is expected and there is no reason to not be doing these things. Details are everything. We would rather have you take your time and get it all correct then to speed through it and have to fix the mistakes later. If any of you have questions please talk to Mari or Joel. Between the two of us we will be able to get your questions answered.
Thank you all for your hard work. We really do appreciate all that everyone does and with the exception of these few things, you are all doing well. Keep it up!
Friday, July 9, 2010
Phone Referrals
Hey Folks! Reps may be calling in saying that they have a customer who has referred a friend for the phone. They can definitely do this and the original customer will get 3 months free of phone. However, the sales rep will not get any commission on this but it will count as a number. Be sure to make the rep aware of this so they don't expect to get paid only to find out later that they will not.
Thanks!
Thanks!
Wednesday, July 7, 2010
July 7, 2010
DirecTV Referral
Many reps have been doing referrals for DirecTV. They are more than welcome to do it, but by doing this they are giving up their entire commission. The reps may do this if they are more interested in the number or saving the sale. However, remind them every time they call in to qualify that they will not be getting paid for this sale. In the event that a sales rep decides to still do the referral you must email Nate about it telling him the account number and the sales rep has set up a customer under the referral program and should not get paid for this account.
Dish Network Referrals
Dish network also has a referral program that the reps may call in about. If a sales rep is setting up a customer under this they still get commission, but $25 is taken out of it. Nate will need to emailed with the account number and sales rep.
Selling Previous Linx Customers
As most of you have seen, there have been a couple of times when you qualify an account and there is already a LINX account set up for that customer with their current service provider. When this happens there are a few things we need to be paying close attention to.
First of all, we need to be looking at how often it is happening with that sales rep. If the same sales rep is setting up several of these accounts then you need to bring to Joel or Mari's attention. We do not want the sales reps to be out looking for customers whose accounts may be expiring soon with one service provider and then switching them to another. If it is by chance that they are setting them up, then it is more than okay to put their account through.
Second, we want to make sure that they are completely out of their current contract. If they cancel early with their provider to switch to another, not only will they be charged the cancellation fees for their current provider, but also from Linx. We do not want to be setting up a customer that is going to have to pay us cancellation fees in order to get set up with a new system.
If all of these are in check then the customer is good to be set up.
Installers
Leo is going to be in Richfield for Thursday, Friday, and Saturday. Do not be putting jobs on him that are in the Provo area. Nick Sorell is selling down there so Leo should get plenty of work. The sweepers are currently working on clearing up Leo's schedule so Nick's jobs can go in.
Charter Internet
We are now setting up Charter Internet. You all should have received a paper that has the information about this. For the first couple you have please come get Mari so she can either watch you do it, or you can watch her. Here is a rundown of how to do Charter:
1.) Check availability. On the paper Matt gave you, there should be a URL for you to go to. This will take you to a website where you put in the customer's address. After you put enter the information it should tell you want internet service is available for the customer.
2.) From there get the information from the sales rep about what the customer wants. Find out the speed, modem, and installation date (must be 3 days out).
It doesn't seem too hard or complicated. Please come and get Mari when you have an order.
Schedules
It has started to become a problem with people who aren't coming in on time. Please pay attention to when you are scheduled to come in. If it says that you need to be in by 1:00, then be in by 1:00. There have been several cases where people have informed that they were going to be late and prior arrangements have been set up. However, it is not acceptable to be coming in 10 to 15 min late without any notification to Mari or Joel. Things have become pretty lax we just wanted to remind everyone that this is a professional company where punctuality is mandatory. If there are extenuating circumstances then please address them with Mari or Joel. Otherwise, we expect you to be here when you are scheduled to be here.
Also, things have changed on the schedule. Anything that has not been cleared with you is marked yellow. Please come talk to Mari and tell whether or not that change is okay.
TREAT DAY ON FRIDAY!!!!!!!!! There has been a request to stop making the treats healthy...just sayin.
Thanks for all you do! You all work very hard and it is appreciated. This was a very long post, but all the information is very important. If you have any questions about this please come talk to Mari or Joel.
Thanks!
Many reps have been doing referrals for DirecTV. They are more than welcome to do it, but by doing this they are giving up their entire commission. The reps may do this if they are more interested in the number or saving the sale. However, remind them every time they call in to qualify that they will not be getting paid for this sale. In the event that a sales rep decides to still do the referral you must email Nate about it telling him the account number and the sales rep has set up a customer under the referral program and should not get paid for this account.
Dish Network Referrals
Dish network also has a referral program that the reps may call in about. If a sales rep is setting up a customer under this they still get commission, but $25 is taken out of it. Nate will need to emailed with the account number and sales rep.
Selling Previous Linx Customers
As most of you have seen, there have been a couple of times when you qualify an account and there is already a LINX account set up for that customer with their current service provider. When this happens there are a few things we need to be paying close attention to.
First of all, we need to be looking at how often it is happening with that sales rep. If the same sales rep is setting up several of these accounts then you need to bring to Joel or Mari's attention. We do not want the sales reps to be out looking for customers whose accounts may be expiring soon with one service provider and then switching them to another. If it is by chance that they are setting them up, then it is more than okay to put their account through.
Second, we want to make sure that they are completely out of their current contract. If they cancel early with their provider to switch to another, not only will they be charged the cancellation fees for their current provider, but also from Linx. We do not want to be setting up a customer that is going to have to pay us cancellation fees in order to get set up with a new system.
If all of these are in check then the customer is good to be set up.
Installers
Leo is going to be in Richfield for Thursday, Friday, and Saturday. Do not be putting jobs on him that are in the Provo area. Nick Sorell is selling down there so Leo should get plenty of work. The sweepers are currently working on clearing up Leo's schedule so Nick's jobs can go in.
Charter Internet
We are now setting up Charter Internet. You all should have received a paper that has the information about this. For the first couple you have please come get Mari so she can either watch you do it, or you can watch her. Here is a rundown of how to do Charter:
1.) Check availability. On the paper Matt gave you, there should be a URL for you to go to. This will take you to a website where you put in the customer's address. After you put enter the information it should tell you want internet service is available for the customer.
2.) From there get the information from the sales rep about what the customer wants. Find out the speed, modem, and installation date (must be 3 days out).
It doesn't seem too hard or complicated. Please come and get Mari when you have an order.
Schedules
It has started to become a problem with people who aren't coming in on time. Please pay attention to when you are scheduled to come in. If it says that you need to be in by 1:00, then be in by 1:00. There have been several cases where people have informed that they were going to be late and prior arrangements have been set up. However, it is not acceptable to be coming in 10 to 15 min late without any notification to Mari or Joel. Things have become pretty lax we just wanted to remind everyone that this is a professional company where punctuality is mandatory. If there are extenuating circumstances then please address them with Mari or Joel. Otherwise, we expect you to be here when you are scheduled to be here.
Also, things have changed on the schedule. Anything that has not been cleared with you is marked yellow. Please come talk to Mari and tell whether or not that change is okay.
TREAT DAY ON FRIDAY!!!!!!!!! There has been a request to stop making the treats healthy...just sayin.
Thanks for all you do! You all work very hard and it is appreciated. This was a very long post, but all the information is very important. If you have any questions about this please come talk to Mari or Joel.
Thanks!
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