July 7, 2010

DirecTV Referral
Many reps have been doing referrals for DirecTV. They are more than welcome to do it, but by doing this they are giving up their entire commission. The reps may do this if they are more interested in the number or saving the sale. However, remind them every time they call in to qualify that they will not be getting paid for this sale. In the event that a sales rep decides to still do the referral you must email Nate about it telling him the account number and the sales rep has set up a customer under the referral program and should not get paid for this account.

Dish Network Referrals
Dish network also has a referral program that the reps may call in about. If a sales rep is setting up a customer under this they still get commission, but $25 is taken out of it. Nate will need to emailed with the account number and sales rep.

Selling Previous Linx Customers
As most of you have seen, there have been a couple of times when you qualify an account and there is already a LINX account set up for that customer with their current service provider. When this happens there are a few things we need to be paying close attention to.

First of all, we need to be looking at how often it is happening with that sales rep. If the same sales rep is setting up several of these accounts then you need to bring to Joel or Mari's attention. We do not want the sales reps to be out looking for customers whose accounts may be expiring soon with one service provider and then switching them to another. If it is by chance that they are setting them up, then it is more than okay to put their account through.

Second, we want to make sure that they are completely out of their current contract. If they cancel early with their provider to switch to another, not only will they be charged the cancellation fees for their current provider, but also from Linx. We do not want to be setting up a customer that is going to have to pay us cancellation fees in order to get set up with a new system.

If all of these are in check then the customer is good to be set up.

Installers
Leo is going to be in Richfield for Thursday, Friday, and Saturday. Do not be putting jobs on him that are in the Provo area. Nick Sorell is selling down there so Leo should get plenty of work. The sweepers are currently working on clearing up Leo's schedule so Nick's jobs can go in.

Charter Internet
We are now setting up Charter Internet. You all should have received a paper that has the information about this. For the first couple you have please come get Mari so she can either watch you do it, or you can watch her. Here is a rundown of how to do Charter:

1.) Check availability. On the paper Matt gave you, there should be a URL for you to go to. This will take you to a website where you put in the customer's address. After you put enter the information it should tell you want internet service is available for the customer.

2.) From there get the information from the sales rep about what the customer wants. Find out the speed, modem, and installation date (must be 3 days out).

It doesn't seem too hard or complicated. Please come and get Mari when you have an order.

Schedules
It has started to become a problem with people who aren't coming in on time. Please pay attention to when you are scheduled to come in. If it says that you need to be in by 1:00, then be in by 1:00. There have been several cases where people have informed that they were going to be late and prior arrangements have been set up. However, it is not acceptable to be coming in 10 to 15 min late without any notification to Mari or Joel. Things have become pretty lax we just wanted to remind everyone that this is a professional company where punctuality is mandatory. If there are extenuating circumstances then please address them with Mari or Joel. Otherwise, we expect you to be here when you are scheduled to be here.

Also, things have changed on the schedule. Anything that has not been cleared with you is marked yellow. Please come talk to Mari and tell whether or not that change is okay.

TREAT DAY ON FRIDAY!!!!!!!!! There has been a request to stop making the treats healthy...just sayin.

Thanks for all you do! You all work very hard and it is appreciated. This was a very long post, but all the information is very important. If you have any questions about this please come talk to Mari or Joel.

Thanks!