Wednesday, June 1, 2011

Dishin' It Up
I was asked to put a post about Dishin' It Up in here with all the rules so you could refer to it if you needed to.
- Customer has to have been in contract with Dish for more than a year.
- Customer has to get an HDDVR
- Customer has to agree to sign up for autopay and paperless billing to get the HD free for life(does not apply to "A" customers)
- $49.99 activation fee
- We must have a credit card and their current Dish account #. We do not need their SSN.
- Customer will qualify as either an A, B or C customer.
-If A, the customer automatically gets free HD for life without having to do autopay or paperless billing.
-If B, the customer can get HD free for life, but they have to do autopay and paperless billing. They sign up for it by logging on to their account on dishnetwork.com.
-If C, the customer can get HD free for life, but they have to do autopay and paperless billing. They sign up for it by logging on to their account on dishnetwork.com. Also, if they are a C, they have to pay upfront for the receivers. 722s and 612s are $100 a piece. 222s and 211s are $50 a piece. We collect that upfront money, not Dish Network.

Customer Verification
From now on, you only need to do the customer verification for every fifth account. So if your sattracks account number ends in a 5 or a 0, you need to do a verification. Otherwise, don't worry about doing it.

Welcome Back Mari!
We are excited to have Mari back from traveling. Mari is the qualifier supervisor. Shannon has done an awesome job covering for her while she was gone. While it is fine to still ask Shannon questions, you should go to Mari first, as she is the supervisor.