We hope you had a great long weekend. A couple of things we want you to be aware of are:
1. When qualifying for DTV, if a message that looks like this one below comes up they do not qualify. You must make sure the New Customer line states Yes and the Fee Required line states No. We've had a few jobs get installed and then found out that they didn't qualify. The installer has to uninstall everything and bring it back which means we pay for an install and uninstall, but we don't get paid.
Just because this account below had an account number it doesn't mean they qualified. If you look at the Customer Status line, it says they are an existing customer.
Please be aware of this and let's not make any more of these mistakes.
DIRECTV ID: 1724961
DIRECTV Account number: 22413969
New Customer: No
Customer Status: Existing
Dealer Tag: Data Unavailable
Fee Required: No
2. Do not schedule any 322 or 311 jobs in Spokane until Thursday!
3. Sweeps - Please put a note in every account that you reschedule to another time or day. We want to be able to see why each of those jobs was moved. Every time.
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