May 28, 2009 Memo

1. There has been some confusion with scheduling voip when the cx isn't porting their number. When a cx already has internet, but is getting Qwest internet, we have to schedule the voip install for after their qwest has been installed. Please don't schedule them until Qwest has been installed because the installer will most likely have to go out to the house twice.

2. If a cx is getting a classic package with Dish without HD add-on, but they are getting an HD receiver, when you get to the option to choose the receivers it isn't going to let you choose a receiver. To get by this you need to select the HD enabeling fee. If you don't know where you can select that, please ask. Customers will never have a receiver fee for their primary receiver. For every receiver after the first they will be charged either $5 or $7 a month depending on if it is a standard or advanced receiver.
Remeber that if they are getting any Turbo HD package, all their receivers must be HD.

3. Some of you may already know this, but every night we will be having specific closing duties for each person. Jobs will be assigned to four different categories and Shannon will assign each of the closers to one of these categories each day.
1- Pull and record equipment. Clean up desks around the office.
2- Print out contracts, empty garbages, and close blinds and windows.
3- Print out cancels and daily reports. Collect record, and email sales numbers.
4- Help number 1 with their duties. Make sure all doors are locked and lights turned off.

4. Just a reminder that the qualifiers will start weekly trainings this coming Monday. We will have two times, at 11:30 and 1:30. So if your shift is at 12:00 or 2:00 you will need to come 30 min early. This meeting won't last longer than 30 min. Shannon and I will have some things prepared to train on, but please come with any questions you have. I'm sure these meetings will help all of us improve.

5. Sweeps - When you are calling those postponed customers will you please start with the most recent ones. These will probably be the most likely to get rescheduled.