1. Tony talked to us today and pointed out that many installers are still having problems because the configurations don't match in sattracks. This happens when you put in the configuation box a 722/322 for example, and then in the skus underneath you are putting in a 722 and then a 222. The installers are left wondering which one is correct. This also messes up inventory and which equipment is sent out with the installers. This is also bad because it is wrong on the contract that the cx signs. We have had some problems with customers trying to get more out of us just because it said on the contract that they had an extra 625.
This can be easily avoided if you will just double check what you are selecting.
2. Sweepers - Shannon gave Corbin a list of all the cxs that have postponed their install and haven't been rescheduled. We would like for you to spend time each day calling these customers back and doing everything we can to get them back on the schedule. If they try to cancel you can send them up to customer service.
3. Last week our percentage of installs for satellite was 69%. This is 4% better than the week before, but not nearly good enough. Every person in this company, whether you are a sales rep, installer, qualifier, sweep, customer service, or manager, has an impact on the number of installs that happen each day. We all have to be doing everything we can to get this percentage up to 85% or above. This happens by minimizing the mistakes we're making, paying attention to the detailes, and doing everything we can to get each customer installed.
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