Very Important! Read Carefully!
I know we have changed the way we do Linx phone a few times lately, but we're going to do it again. From now on you need to schedule Linx phone as follows:
- If they are porting their number, you schedule it for two business days out. So if it's Monday you would schedule it for Wednesday. If it is Friday you would schedule it for Tuesday.
- If they aren't porting their number, you schedule it for six business days out and you still need to email Sean Ivins letting him know the account number and that they aren't porting.
- If the job is two or more hours away, you will schedule it under the Drop Ship Installer for the next day.
- If the customer does not currently have internet, but is getting Qwest or AT&T, you will schedule it two weeks out and make really BIG notes in sattracks about them not currently having internet and needing to wait to instal phone until the internet is set up.
We will be making little sheets with this information on it for your cubicals. Please just take a second to think through this if you are doing a phone invoice so we can get this right.
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