July 22, 2009 Memo

New DirecTV Promotions Start Today!
Effective Thursday (7/23), the customer has 3 options with DTV

Offer 1-Same ($21 off for 12 months)


Offer 2-The NFL Sunday Ticket Promo:
1st five months only $59.99/mo.
Includes:
The NFL Sunday Ticket includes every single professional football game FREE (Normally $300)!
Includes Premier=all movies, all channels (typically $109.99/month)
***Total savings: $500***
***If customer doesn't want to stay with Premier after the promo ends, he/she may downgrade service.

Offer 3-The Movie Pass
If the customer isn't into football, he/she can still participate in the Movie Pass Promo
Includes:
The Premier for only $59.99/month (for 5 months) & all the movies he/she wants
***Savings of $200***

You will choose the promotion when you get to the DirecTV website. Ask if you have any questions.

Email Addresses
Please keep pushing the sales reps to give us an email address. This is especially important if they are getting Linx Phone. There are certain features with the phone that will only work if we have an email address. You're welcome to explain this to the reps to get that address.

Invoices
Please make sure you are adding all the invoices under a customer's account. This is a huge problem if a person is getting a triple bundle and you only put in the satellite invoice. A lot of these are probably going to fall through the cracks and it won't be until the cx calls a month later asking why they don't have phone or Internet yet, that we will realize what happened.
This is one of the reasons all of you should be going back through your accounts each day to make sure everything is correct. I'm not sure how many of you are doing this each night, but every one of you needs to be doing it so we avoid situations like this.