Monday, July 6, 2009

July 6, 2009 Memo

Scheduling LINX Phone
Do not schedule any linx phone until this Thursday. This applies to all areas. Also, don't schedule more than seven jobs a day on an installer.
The drop ship installer is only for those jobs that are more than two hours away. Don't put them under this installer if they are within two hours of the city. You need to be using mapquest each time you schedule the phone to make sure you are getting this right and so that the installers route is tight.

Correct Configurations
Please, please, please, make sure that the configurations you are putting in sattracks are correct. We are still having many problems with this. A lot of customers are still getting rescheduled because the installer shows up to the house with the wrong equipment, or not enough receivers. This really needs to get better now.

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