Qualifying DirecTV
Do NOT schedule a directv account unless it has an account number. We've had several instances where someone has scheduled the cx when they didn't qualify. When this happens and it isn't caught, the installation takes place, but can't be activated. The installer then has to take the equipment down. This costs LINX a lot of money and should not happen again.
Nightly Closing Duties
From now on when we print out the cancels at night, we are now ALSO printing out the postpones. If you don't know how to run this report, talk to Shannon, Joel, or Matt.
Scheduling
Do NOT over schedule installers. Look at their name and see if they have any instructions on how many they can take or what they can do and schedule accordingly. Shannon talked to everyone about the installer priority list yesterday. Every one of you should have it open all the time on your computer and refer to it every time you schedule a job.
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