OK City
When you start to qualify an account for OK City, the first thing you need to ask is when they want to get installed.
You will qualify it differently depending on when they want to be installed.
If need to be installed tomorrow, run it OE.
If they are around OK City and they need to be installed Friday, run it OE.
If they are around OK City and they can be installed Sat or later, run it with our installers.
Several reps are going out to a city about an hour and a half away called Garber. Steve Tackett is going to be the only one installing out there on Friday and Saturday. Make sure you are looking at your google maps and if it is in Garber or it's surrounding areas you MUST put it on Steve Tackett for Friday or Saturday.
Scheduling Mobile
The installers in Mobile can do up to 7-8 jobs per person per day. 2-3 tv configurations can be done in 1 hour. 4-5 tv done in 2 hours. 6 tvs done in 3 hours.
Qualify Nick Sorrell Under the Provo Office
Ethernet Adapters for Dish Cxs with Internet
Starting tomorrow, you will need to put in the special instructions whether or not the Dish cx has high-speed internet at their house.
We are going to start providing ethernet adapters to all Dish customers that have high-speed internet. This will allow them to access certain features on their receivers like on demand, etc.
If they are getting our phone, then they obviously have or are getting internet, but if they aren't getting our phone, you must make sure you are putting in the special instructions if they have it or not.
Those people that pull each night will then look at each Dish account's special instructions that isn't getting phone and see if they need to pull adapters for those customers.
How to account for the reps giving cx cordless phones
If the rep tells you the cx wants the phones, you need to ask if they have DSL. If they do have DSL, Linx provides the phones at no cost. If the cx has internet, but it isn't DSL, the sales rep can either sell it to the cx for $30 or we can take out $20 of the sales rep's back end check.
If the cx isn't paying for the phones, you will need to make a note in sattracks and then send Nate and email at nate@linxsatellite.com. Your email should include the account number, and that this rep gave cx cordless phones. Nate will then take $20 off their back end.
If the cx is paying for the phones, you will need to put it in the line items under cordless phones. It should add $30 to their balance.
Google Docs for Installer Priority List
Make sure you are going on to the Installer Priority List in Google Docs and checking which installers have priority.
Phone Questions
As you know, we have started asking the customers questions about if they have life alert or a security system. We need to adjust some things to those questions.
You still need to ask about life alert and we still don't provide our phones to those who have it.
You still need to ask if they have a security system. If no, we're great. If yes, you need to ask a couple of follow-up questions.
You need to ask if their security system is connected to their land phone line, or if it is connected to a cellular system. If they are sure it is connected to a cellular system, we're good to go.
If it's connected to their land line or if they aren't sure what it is connected to you need to do a couple of things.
Put in the notes the name of their security company and if they know how it is connected. You then need to email support@linxcommunications.com with the account number, name of the security company and that they aren't sure how their system is connected.
The phone techs will then do some research to see if we can provide our phones to that cx.
Wednesday, June 2, 2010
Friday, May 28, 2010
May 28, 2010
Closing Duties
We have added a job that needs to be done every night by the closers. We did it last summer, but for one reason or another, we haven't been doing it this summer. We need to print off all of Provo's cancels for the day and post them in the conference room for the sales reps to look over at night and the next day. If you don't know how to run this report, Mari can show you.
Review Blog
It would be a good thing for everyone to review all of the blog posts so far this summer. Take some time while you aren't on the phone and review all the past posts so we can stop making simple mistakes. Some of the things that need reviewing that stand out to Mari and I are:
Make sure you click view agreement so the claim downloads into sattracks.
Coloring jobs that have to be at a certain time or on a specific installer blue.
Scheduling jobs for the appropriate time(more than 1 hour).
We have added a job that needs to be done every night by the closers. We did it last summer, but for one reason or another, we haven't been doing it this summer. We need to print off all of Provo's cancels for the day and post them in the conference room for the sales reps to look over at night and the next day. If you don't know how to run this report, Mari can show you.
Review Blog
It would be a good thing for everyone to review all of the blog posts so far this summer. Take some time while you aren't on the phone and review all the past posts so we can stop making simple mistakes. Some of the things that need reviewing that stand out to Mari and I are:
Make sure you click view agreement so the claim downloads into sattracks.
Coloring jobs that have to be at a certain time or on a specific installer blue.
Scheduling jobs for the appropriate time(more than 1 hour).
Wednesday, May 26, 2010
May 26, 2010
311s and 322s
We have some inventory of 311s and 322s both here and in Cedar Rapids that we want to get rid of. The reps in Cedar Rapids know this and should be trying to sell them. I'm not sure if the reps in Provo know, so if a Provo rep is qualifying an account where the cx isn't getting hd programming but they are getting a 211 or 222, you should ask if they can get a standard def receiver.
Memorial Day
We are not going to be open on Memorial day, so enjoy the day off. Also, you shouldn't be scheduling any jobs for Monday. The installers should already be blocked out, but just in case they aren't, don't do it.
We have some inventory of 311s and 322s both here and in Cedar Rapids that we want to get rid of. The reps in Cedar Rapids know this and should be trying to sell them. I'm not sure if the reps in Provo know, so if a Provo rep is qualifying an account where the cx isn't getting hd programming but they are getting a 211 or 222, you should ask if they can get a standard def receiver.
Memorial Day
We are not going to be open on Memorial day, so enjoy the day off. Also, you shouldn't be scheduling any jobs for Monday. The installers should already be blocked out, but just in case they aren't, don't do it.
Tuesday, May 25, 2010
May 25, 2010
Schedule
If you have an appointment that has to be during a specific time block or with a specific installer you need to specify this in the notes. After you have scheduled the appointment, you can change the color of it to blue by clicking on the S inside the pink box. This tells the sweepers that they can't reschedule it or move it to another installer without looking at the notes first.
Passwords
All Dish Network passwords have been changed to Linx1234. Please make a note of it so you don't have any problems with it.
Phones for Linx phone customers
Starting today (May 21) The promotion for handing out the Four Pack of Phones has officially ended.
If you have an appointment that has to be during a specific time block or with a specific installer you need to specify this in the notes. After you have scheduled the appointment, you can change the color of it to blue by clicking on the S inside the pink box. This tells the sweepers that they can't reschedule it or move it to another installer without looking at the notes first.
Passwords
All Dish Network passwords have been changed to Linx1234. Please make a note of it so you don't have any problems with it.
Phones for Linx phone customers
Starting today (May 21) The promotion for handing out the Four Pack of Phones has officially ended.
LINX will still give the free phones to customers that currently use DSL Internet service, because it simplifies the installation process. Non DSL customers will not receive the 4 pack of phones for free.
If you choose to offer the phones as a promotion to non DSL customers, it will deduct $20 from your back end phone commission, Meaning, your commission for phone will be $50 instead of $70.
Monday, May 24, 2010
May 24, 2010
Qualifiers
Kevin Brown in Cedar Rapids
Kevin is a new tech and for now should only be scheduled for no more than three small jobs a day. By small I mean one or two tvs.
DTV Activation
Linx has changed the DTV Activation fee to $49.99. If you are ever asked about this fee by DTV just say it is a linx processing fee.
Scheduling in Time Slots
Make sure you are scheduling jobs with the cxs in one of the three time slots 8-12, 12-4, or 4-8. They need to know that the installer could arrive any time during that four hour time slot. If a sales rep asks, we don't schedule jobs at a specific time.
Larry Chapman in Cedar Rapids
Larry can only have three jobs a day that are three tvs or less. If there are jobs that are bigger than four tvs he can only do two in one day.
Linx Phone
If nothing comes up when you are checking the linxport.com website the cx can still get the phone, but they need to know that they will be getting a new number and that number won't be a local number. You need to make sure the cx knows this and then make a note that you verified this with the cx.
We need to start asking the cxs a few questions before you start the TPV process. We will print off a sheet of these questions and get them to you. These questions will just verify that they don't have life line or a security system that won't work with our phone. More information will come tomorrow on how to handle the accounts that do have these issues.
Dish Claim #s
Make sure you are clicking all the way through the Dish website until you see the contract. You have to click the "View Agreement" button to get to this point. There are way too many accounts without claim numbers because people are forgetting to click on this button.
Orbital Locations
You need to start copying and pasting the orbital locations for both the Dish and DTV accounts. These are found on the same page as the account numbers. Mari will make the changes on the notes instructions in your cubicles.
Kevin Brown in Cedar Rapids
Kevin is a new tech and for now should only be scheduled for no more than three small jobs a day. By small I mean one or two tvs.
DTV Activation
Linx has changed the DTV Activation fee to $49.99. If you are ever asked about this fee by DTV just say it is a linx processing fee.
Scheduling in Time Slots
Make sure you are scheduling jobs with the cxs in one of the three time slots 8-12, 12-4, or 4-8. They need to know that the installer could arrive any time during that four hour time slot. If a sales rep asks, we don't schedule jobs at a specific time.
Larry Chapman in Cedar Rapids
Larry can only have three jobs a day that are three tvs or less. If there are jobs that are bigger than four tvs he can only do two in one day.
Linx Phone
If nothing comes up when you are checking the linxport.com website the cx can still get the phone, but they need to know that they will be getting a new number and that number won't be a local number. You need to make sure the cx knows this and then make a note that you verified this with the cx.
We need to start asking the cxs a few questions before you start the TPV process. We will print off a sheet of these questions and get them to you. These questions will just verify that they don't have life line or a security system that won't work with our phone. More information will come tomorrow on how to handle the accounts that do have these issues.
Dish Claim #s
Make sure you are clicking all the way through the Dish website until you see the contract. You have to click the "View Agreement" button to get to this point. There are way too many accounts without claim numbers because people are forgetting to click on this button.
Orbital Locations
You need to start copying and pasting the orbital locations for both the Dish and DTV accounts. These are found on the same page as the account numbers. Mari will make the changes on the notes instructions in your cubicles.
Thursday, May 20, 2010
May 20, 2010
Qualifiers
Autopay for Dish Network
This is a reminder that you need to automatically put all Dish Network customers on autopay unless the sales rep specifically tells you not to.
Dish'n it up
Dish'n it up is a program that allows customers who are still under contract to upgrade equipment and resign a 24-month contract. Several sales reps have been asking about getting cxs qualified for this, but you need to know that we are not offering this to anyone right now. If a sales rep asks you about it, tell them we don't offer it.
Atascadero
Just a reminder that we have installers in Atascadero now, so you don't need to run these accounts OE. You still need to run the Fresno office accounts OE.
Treat Day Friday
Treat day Friday is back, so bring treats to share!
Autopay for Dish Network
This is a reminder that you need to automatically put all Dish Network customers on autopay unless the sales rep specifically tells you not to.
Dish'n it up
Dish'n it up is a program that allows customers who are still under contract to upgrade equipment and resign a 24-month contract. Several sales reps have been asking about getting cxs qualified for this, but you need to know that we are not offering this to anyone right now. If a sales rep asks you about it, tell them we don't offer it.
Atascadero
Just a reminder that we have installers in Atascadero now, so you don't need to run these accounts OE. You still need to run the Fresno office accounts OE.
Treat Day Friday
Treat day Friday is back, so bring treats to share!
Tuesday, May 18, 2010
May 18, 2010
Everyone
Tony has added Jimmy Crabtree to the schedule in Tulsa, OK. He has a team of several guys that could potentially do up to 20 jobs a day. What we need to do is schedule all his jobs for one hour and once you have scheduled six jobs on him for one day you will need to call him and let him know that you are scheduling more. This is so he can make sure he has enough guys that day to do the jobs. You can start to schedule jobs on him now.
Tony has added Jimmy Crabtree to the schedule in Tulsa, OK. He has a team of several guys that could potentially do up to 20 jobs a day. What we need to do is schedule all his jobs for one hour and once you have scheduled six jobs on him for one day you will need to call him and let him know that you are scheduling more. This is so he can make sure he has enough guys that day to do the jobs. You can start to schedule jobs on him now.
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