May 24, 2010

Qualifiers

Kevin Brown in Cedar Rapids
Kevin is a new tech and for now should only be scheduled for no more than three small jobs a day. By small I mean one or two tvs.

DTV Activation
Linx has changed the DTV Activation fee to $49.99. If you are ever asked about this fee by DTV just say it is a linx processing fee.

Scheduling in Time Slots
Make sure you are scheduling jobs with the cxs in one of the three time slots 8-12, 12-4, or 4-8. They need to know that the installer could arrive any time during that four hour time slot. If a sales rep asks, we don't schedule jobs at a specific time.

Larry Chapman in Cedar Rapids
Larry can only have three jobs a day that are three tvs or less. If there are jobs that are bigger than four tvs he can only do two in one day.

Linx Phone
If nothing comes up when you are checking the linxport.com website the cx can still get the phone, but they need to know that they will be getting a new number and that number won't be a local number. You need to make sure the cx knows this and then make a note that you verified this with the cx.

We need to start asking the cxs a few questions before you start the TPV process. We will print off a sheet of these questions and get them to you. These questions will just verify that they don't have life line or a security system that won't work with our phone. More information will come tomorrow on how to handle the accounts that do have these issues.

Dish Claim #s

Make sure you are clicking all the way through the Dish website until you see the contract. You have to click the "View Agreement" button to get to this point. There are way too many accounts without claim numbers because people are forgetting to click on this button.


Orbital Locations

You need to start copying and pasting the orbital locations for both the Dish and DTV accounts. These are found on the same page as the account numbers. Mari will make the changes on the notes instructions in your cubicles.