Closing Duties
We have added a job that needs to be done every night by the closers. We did it last summer, but for one reason or another, we haven't been doing it this summer. We need to print off all of Provo's cancels for the day and post them in the conference room for the sales reps to look over at night and the next day. If you don't know how to run this report, Mari can show you.
Review Blog
It would be a good thing for everyone to review all of the blog posts so far this summer. Take some time while you aren't on the phone and review all the past posts so we can stop making simple mistakes. Some of the things that need reviewing that stand out to Mari and I are:
Make sure you click view agreement so the claim downloads into sattracks.
Coloring jobs that have to be at a certain time or on a specific installer blue.
Scheduling jobs for the appropriate time(more than 1 hour).
Friday, May 28, 2010
Wednesday, May 26, 2010
May 26, 2010
311s and 322s
We have some inventory of 311s and 322s both here and in Cedar Rapids that we want to get rid of. The reps in Cedar Rapids know this and should be trying to sell them. I'm not sure if the reps in Provo know, so if a Provo rep is qualifying an account where the cx isn't getting hd programming but they are getting a 211 or 222, you should ask if they can get a standard def receiver.
Memorial Day
We are not going to be open on Memorial day, so enjoy the day off. Also, you shouldn't be scheduling any jobs for Monday. The installers should already be blocked out, but just in case they aren't, don't do it.
We have some inventory of 311s and 322s both here and in Cedar Rapids that we want to get rid of. The reps in Cedar Rapids know this and should be trying to sell them. I'm not sure if the reps in Provo know, so if a Provo rep is qualifying an account where the cx isn't getting hd programming but they are getting a 211 or 222, you should ask if they can get a standard def receiver.
Memorial Day
We are not going to be open on Memorial day, so enjoy the day off. Also, you shouldn't be scheduling any jobs for Monday. The installers should already be blocked out, but just in case they aren't, don't do it.
Tuesday, May 25, 2010
May 25, 2010
Schedule
If you have an appointment that has to be during a specific time block or with a specific installer you need to specify this in the notes. After you have scheduled the appointment, you can change the color of it to blue by clicking on the S inside the pink box. This tells the sweepers that they can't reschedule it or move it to another installer without looking at the notes first.
Passwords
All Dish Network passwords have been changed to Linx1234. Please make a note of it so you don't have any problems with it.
Phones for Linx phone customers
Starting today (May 21) The promotion for handing out the Four Pack of Phones has officially ended.
If you have an appointment that has to be during a specific time block or with a specific installer you need to specify this in the notes. After you have scheduled the appointment, you can change the color of it to blue by clicking on the S inside the pink box. This tells the sweepers that they can't reschedule it or move it to another installer without looking at the notes first.
Passwords
All Dish Network passwords have been changed to Linx1234. Please make a note of it so you don't have any problems with it.
Phones for Linx phone customers
Starting today (May 21) The promotion for handing out the Four Pack of Phones has officially ended.
LINX will still give the free phones to customers that currently use DSL Internet service, because it simplifies the installation process. Non DSL customers will not receive the 4 pack of phones for free.
If you choose to offer the phones as a promotion to non DSL customers, it will deduct $20 from your back end phone commission, Meaning, your commission for phone will be $50 instead of $70.
Monday, May 24, 2010
May 24, 2010
Qualifiers
Kevin Brown in Cedar Rapids
Kevin is a new tech and for now should only be scheduled for no more than three small jobs a day. By small I mean one or two tvs.
DTV Activation
Linx has changed the DTV Activation fee to $49.99. If you are ever asked about this fee by DTV just say it is a linx processing fee.
Scheduling in Time Slots
Make sure you are scheduling jobs with the cxs in one of the three time slots 8-12, 12-4, or 4-8. They need to know that the installer could arrive any time during that four hour time slot. If a sales rep asks, we don't schedule jobs at a specific time.
Larry Chapman in Cedar Rapids
Larry can only have three jobs a day that are three tvs or less. If there are jobs that are bigger than four tvs he can only do two in one day.
Linx Phone
If nothing comes up when you are checking the linxport.com website the cx can still get the phone, but they need to know that they will be getting a new number and that number won't be a local number. You need to make sure the cx knows this and then make a note that you verified this with the cx.
We need to start asking the cxs a few questions before you start the TPV process. We will print off a sheet of these questions and get them to you. These questions will just verify that they don't have life line or a security system that won't work with our phone. More information will come tomorrow on how to handle the accounts that do have these issues.
Dish Claim #s
Make sure you are clicking all the way through the Dish website until you see the contract. You have to click the "View Agreement" button to get to this point. There are way too many accounts without claim numbers because people are forgetting to click on this button.
Orbital Locations
You need to start copying and pasting the orbital locations for both the Dish and DTV accounts. These are found on the same page as the account numbers. Mari will make the changes on the notes instructions in your cubicles.
Kevin Brown in Cedar Rapids
Kevin is a new tech and for now should only be scheduled for no more than three small jobs a day. By small I mean one or two tvs.
DTV Activation
Linx has changed the DTV Activation fee to $49.99. If you are ever asked about this fee by DTV just say it is a linx processing fee.
Scheduling in Time Slots
Make sure you are scheduling jobs with the cxs in one of the three time slots 8-12, 12-4, or 4-8. They need to know that the installer could arrive any time during that four hour time slot. If a sales rep asks, we don't schedule jobs at a specific time.
Larry Chapman in Cedar Rapids
Larry can only have three jobs a day that are three tvs or less. If there are jobs that are bigger than four tvs he can only do two in one day.
Linx Phone
If nothing comes up when you are checking the linxport.com website the cx can still get the phone, but they need to know that they will be getting a new number and that number won't be a local number. You need to make sure the cx knows this and then make a note that you verified this with the cx.
We need to start asking the cxs a few questions before you start the TPV process. We will print off a sheet of these questions and get them to you. These questions will just verify that they don't have life line or a security system that won't work with our phone. More information will come tomorrow on how to handle the accounts that do have these issues.
Dish Claim #s
Make sure you are clicking all the way through the Dish website until you see the contract. You have to click the "View Agreement" button to get to this point. There are way too many accounts without claim numbers because people are forgetting to click on this button.
Orbital Locations
You need to start copying and pasting the orbital locations for both the Dish and DTV accounts. These are found on the same page as the account numbers. Mari will make the changes on the notes instructions in your cubicles.
Thursday, May 20, 2010
May 20, 2010
Qualifiers
Autopay for Dish Network
This is a reminder that you need to automatically put all Dish Network customers on autopay unless the sales rep specifically tells you not to.
Dish'n it up
Dish'n it up is a program that allows customers who are still under contract to upgrade equipment and resign a 24-month contract. Several sales reps have been asking about getting cxs qualified for this, but you need to know that we are not offering this to anyone right now. If a sales rep asks you about it, tell them we don't offer it.
Atascadero
Just a reminder that we have installers in Atascadero now, so you don't need to run these accounts OE. You still need to run the Fresno office accounts OE.
Treat Day Friday
Treat day Friday is back, so bring treats to share!
Autopay for Dish Network
This is a reminder that you need to automatically put all Dish Network customers on autopay unless the sales rep specifically tells you not to.
Dish'n it up
Dish'n it up is a program that allows customers who are still under contract to upgrade equipment and resign a 24-month contract. Several sales reps have been asking about getting cxs qualified for this, but you need to know that we are not offering this to anyone right now. If a sales rep asks you about it, tell them we don't offer it.
Atascadero
Just a reminder that we have installers in Atascadero now, so you don't need to run these accounts OE. You still need to run the Fresno office accounts OE.
Treat Day Friday
Treat day Friday is back, so bring treats to share!
Tuesday, May 18, 2010
May 18, 2010
Everyone
Tony has added Jimmy Crabtree to the schedule in Tulsa, OK. He has a team of several guys that could potentially do up to 20 jobs a day. What we need to do is schedule all his jobs for one hour and once you have scheduled six jobs on him for one day you will need to call him and let him know that you are scheduling more. This is so he can make sure he has enough guys that day to do the jobs. You can start to schedule jobs on him now.
Tony has added Jimmy Crabtree to the schedule in Tulsa, OK. He has a team of several guys that could potentially do up to 20 jobs a day. What we need to do is schedule all his jobs for one hour and once you have scheduled six jobs on him for one day you will need to call him and let him know that you are scheduling more. This is so he can make sure he has enough guys that day to do the jobs. You can start to schedule jobs on him now.
Friday, May 14, 2010
May 17, 2010
Happy Birthday Jenny B!
Qualifiers
Schedules
We need you to be checking Google Maps as you are scheduling jobs to make sure you aren't having the installers drive all over the place. This continues to be a problem that needs to be fixed.
Rescheduling
If a rep calls in towards the end of the night and qualifies an account or makes an adjustment to an account, you should never reschedule it or push the installation date back for the purpose of not wanting to go and pull equipment or print paperwork. We want to do everything we can to help these sales reps get all of the accounts installed.
Distributors
We are still having problems with people choosing the wrong distributors. Please double and triple check your accounts to make sure you have selected the correct distributor before running the account.
Time Allotment for Installs
When you are scheduling your jobs, you need to make sure you are adjusting the amount of time it will take the installer to finish the install. If you don't change it, it will automatically just put is as an hour long job which really never happens.
The way to judge the time is by how many tv's they are installing, i.e., 6 tvs - 4-5 hours 3 tvs - 2-3 hours. I wouldn't ever schedule a job less than 2 hours.
$99 Activation Fee for Phone/Sat
Please make sure all of the customers you run that are getting phone and satellite have a $99 activation fee. The best way to do this is to have a $49 activation fee for Dish and $50 for phone, or $79 for DTV and $20 for phone.
Provo Installer Priority
The priority for Provo goes Leo, Trent and then Steve. We really haven't had enough work yet in Provo to give Steve jobs, but he continues to get several jobs. Please make sure you fill up Leo first, then Trent, and then Steve. Also, Matt Larsen lives in Manti, UT which is 1 1/2 hours away and should only be scheduled for jobs down south. Please don't schedule him for Provo jobs.
Your Account Papers
The purpose of those little papers that you keep track of your accounts on is to go over them again at the end of your shift to make sure everything was done correctly. This would include Distributor, amount of time for job, activation fee, notes. Everyone must check all of your accounts before you leave to make sure all of these things were entered correctly. It isn't enough just to turn them in to Mari. This is how mistakes fall through the cracks, so please review you papers before you turn them in.
Qualifiers
Schedules
We need you to be checking Google Maps as you are scheduling jobs to make sure you aren't having the installers drive all over the place. This continues to be a problem that needs to be fixed.
Rescheduling
If a rep calls in towards the end of the night and qualifies an account or makes an adjustment to an account, you should never reschedule it or push the installation date back for the purpose of not wanting to go and pull equipment or print paperwork. We want to do everything we can to help these sales reps get all of the accounts installed.
Distributors
We are still having problems with people choosing the wrong distributors. Please double and triple check your accounts to make sure you have selected the correct distributor before running the account.
Time Allotment for Installs
When you are scheduling your jobs, you need to make sure you are adjusting the amount of time it will take the installer to finish the install. If you don't change it, it will automatically just put is as an hour long job which really never happens.
The way to judge the time is by how many tv's they are installing, i.e., 6 tvs - 4-5 hours 3 tvs - 2-3 hours. I wouldn't ever schedule a job less than 2 hours.
$99 Activation Fee for Phone/Sat
Please make sure all of the customers you run that are getting phone and satellite have a $99 activation fee. The best way to do this is to have a $49 activation fee for Dish and $50 for phone, or $79 for DTV and $20 for phone.
Provo Installer Priority
The priority for Provo goes Leo, Trent and then Steve. We really haven't had enough work yet in Provo to give Steve jobs, but he continues to get several jobs. Please make sure you fill up Leo first, then Trent, and then Steve. Also, Matt Larsen lives in Manti, UT which is 1 1/2 hours away and should only be scheduled for jobs down south. Please don't schedule him for Provo jobs.
Your Account Papers
The purpose of those little papers that you keep track of your accounts on is to go over them again at the end of your shift to make sure everything was done correctly. This would include Distributor, amount of time for job, activation fee, notes. Everyone must check all of your accounts before you leave to make sure all of these things were entered correctly. It isn't enough just to turn them in to Mari. This is how mistakes fall through the cracks, so please review you papers before you turn them in.
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