May 17, 2010

Happy Birthday Jenny B!
Qualifiers

Schedules
We need you to be checking Google Maps as you are scheduling jobs to make sure you aren't having the installers drive all over the place. This continues to be a problem that needs to be fixed.

Rescheduling
If a rep calls in towards the end of the night and qualifies an account or makes an adjustment to an account, you should never reschedule it or push the installation date back for the purpose of not wanting to go and pull equipment or print paperwork. We want to do everything we can to help these sales reps get all of the accounts installed.

Distributors
We are still having problems with people choosing the wrong distributors. Please double and triple check your accounts to make sure you have selected the correct distributor before running the account.

Time Allotment for Installs
When you are scheduling your jobs, you need to make sure you are adjusting the amount of time it will take the installer to finish the install. If you don't change it, it will automatically just put is as an hour long job which really never happens.
The way to judge the time is by how many tv's they are installing, i.e., 6 tvs - 4-5 hours 3 tvs - 2-3 hours. I wouldn't ever schedule a job less than 2 hours.

$99 Activation Fee for Phone/Sat
Please make sure all of the customers you run that are getting phone and satellite have a $99 activation fee. The best way to do this is to have a $49 activation fee for Dish and $50 for phone, or $79 for DTV and $20 for phone.

Provo Installer Priority
The priority for Provo goes Leo, Trent and then Steve. We really haven't had enough work yet in Provo to give Steve jobs, but he continues to get several jobs. Please make sure you fill up Leo first, then Trent, and then Steve. Also, Matt Larsen lives in Manti, UT which is 1 1/2 hours away and should only be scheduled for jobs down south. Please don't schedule him for Provo jobs.

Your Account Papers
The purpose of those little papers that you keep track of your accounts on is to go over them again at the end of your shift to make sure everything was done correctly. This would include Distributor, amount of time for job, activation fee, notes. Everyone must check all of your accounts before you leave to make sure all of these things were entered correctly. It isn't enough just to turn them in to Mari. This is how mistakes fall through the cracks, so please review you papers before you turn them in.