Linx Phone Scheduling Changes
Many of you probably already know that qualifiers no longer will schedule linx phone. It doesn't matter if they are porting or not, you won't be scheduling for phone.
If the customer isn't porting their number you do need to start emailing Sean Ivins the account number and let him know that the customer will need a new number. He then needs to order a new number for that customer. This is another thing you will want to keep track in your notes so you can be sure it gets done.
Linx Cup
Starting on Monday the reps are going to be doing another competition called the linx cup. This one will be more of a team competition, but not done by offices. It will last around two weeks. This should pick up the sales quite a bit and give us more work, which will be really good since it's been slow for a week or two now. You can go to the Linx log in page to read more of the details on the competition.
Moline Reps Move to Cedar Rapids
The Moline office is closing and all of the reps in that office are going to Cedar Rapids. Be aware of this as you schedule appointments and assign areas to these reps. Try not to make the mistake of putting them in the wrong area.
Thursday, July 9, 2009
Monday, July 6, 2009
July 6, 2009 Memo
Scheduling LINX Phone
Do not schedule any linx phone until this Thursday. This applies to all areas. Also, don't schedule more than seven jobs a day on an installer.
The drop ship installer is only for those jobs that are more than two hours away. Don't put them under this installer if they are within two hours of the city. You need to be using mapquest each time you schedule the phone to make sure you are getting this right and so that the installers route is tight.
Correct Configurations
Please, please, please, make sure that the configurations you are putting in sattracks are correct. We are still having many problems with this. A lot of customers are still getting rescheduled because the installer shows up to the house with the wrong equipment, or not enough receivers. This really needs to get better now.
Do not schedule any linx phone until this Thursday. This applies to all areas. Also, don't schedule more than seven jobs a day on an installer.
The drop ship installer is only for those jobs that are more than two hours away. Don't put them under this installer if they are within two hours of the city. You need to be using mapquest each time you schedule the phone to make sure you are getting this right and so that the installers route is tight.
Correct Configurations
Please, please, please, make sure that the configurations you are putting in sattracks are correct. We are still having many problems with this. A lot of customers are still getting rescheduled because the installer shows up to the house with the wrong equipment, or not enough receivers. This really needs to get better now.
Tuesday, June 30, 2009
June 30, 2009 Memo
Waived Activation Fees
There have been several questions about how much of an activation fee a sales rep can waive. With Dish they can waive the full 49.99. With Dish, and Phone they can waive the whole $99. They can waive the Directv $79.99 and the Directv and Phone $99. They can waive the stand alone phone $99. For your information, in case they ask, if they waive the fees it just takes out of their commission. If they waive all of the fees it takes almost all of the commission away and just gives them a sales number.
Another thing to know is that sales reps can still do an activation fee of $49.99 for phone. It just means they get paid on the previous pay scale.
722 in Moline
If you qualify a job that has a 722 in Moline for today, make sure the distributor is CVS. This is just for today unless we let you know otherwise.
Linx Madness
The first day of qualifier linx madness has been really exciting! Sharissa continues to make office enemies while Nicole bows down. Cook corner has already counted themselves out since they are leaving this weekend. Let's see if they can pull out an upset. If Tahnee can quit her addiction to mine sweeper she could be a contender. The Talbot Team hopes to put up some big numbers and share that dinner and movie together. Larissa really wants to show her husband how its done by bringing home the prize, but she's going to have to get her mind off the honeymoon to make that happen. Jenny R. is feeling that her awesome earpiece is going to give her an advantage, but we'll see how that works for her. Chelsea the Van Buskirk is really hoping that the road to victory is paved with a lot of qualifications from Mike Sheffield. Melissa has been putting up some big numbers lately that puts her as one of the front runners. Can she hold up under the pressure? Sarah is hoping to stick a quadruple back flip, with a few twists to win the madness. Last, but not least, we have the newcomer Jenny M. She is new, but has already proven to be a tough competitor.
Let's see who's going to come out with a quick start and lead the pack.
There have been several questions about how much of an activation fee a sales rep can waive. With Dish they can waive the full 49.99. With Dish, and Phone they can waive the whole $99. They can waive the Directv $79.99 and the Directv and Phone $99. They can waive the stand alone phone $99. For your information, in case they ask, if they waive the fees it just takes out of their commission. If they waive all of the fees it takes almost all of the commission away and just gives them a sales number.
Another thing to know is that sales reps can still do an activation fee of $49.99 for phone. It just means they get paid on the previous pay scale.
722 in Moline
If you qualify a job that has a 722 in Moline for today, make sure the distributor is CVS. This is just for today unless we let you know otherwise.
Linx Madness
The first day of qualifier linx madness has been really exciting! Sharissa continues to make office enemies while Nicole bows down. Cook corner has already counted themselves out since they are leaving this weekend. Let's see if they can pull out an upset. If Tahnee can quit her addiction to mine sweeper she could be a contender. The Talbot Team hopes to put up some big numbers and share that dinner and movie together. Larissa really wants to show her husband how its done by bringing home the prize, but she's going to have to get her mind off the honeymoon to make that happen. Jenny R. is feeling that her awesome earpiece is going to give her an advantage, but we'll see how that works for her. Chelsea the Van Buskirk is really hoping that the road to victory is paved with a lot of qualifications from Mike Sheffield. Melissa has been putting up some big numbers lately that puts her as one of the front runners. Can she hold up under the pressure? Sarah is hoping to stick a quadruple back flip, with a few twists to win the madness. Last, but not least, we have the newcomer Jenny M. She is new, but has already proven to be a tough competitor.
Let's see who's going to come out with a quick start and lead the pack.
Monday, June 29, 2009
June 29, 2009 Memo
Kevin Marshall in Albuquerque
Kevin Marshall in Albuquerque is not in Roswell anymore. Please do not schedule any more Roswell jobs on him. Jason will be there through Wednesday. There shouldn't be any more installs scheduled in Roswell after Wednesday.
Linx Madness Qualifier Style
In the spirit of Linx Madness, we are going to have our own little competition within the qualifiers. It will start tomorrow and go through next Monday. To win the competition you will need to qualify the most accounts. We will be tracking this from the pages that you fill out each day so make sure you are turning them in at the end of your shift. The rules are the following:
Kevin Marshall in Albuquerque is not in Roswell anymore. Please do not schedule any more Roswell jobs on him. Jason will be there through Wednesday. There shouldn't be any more installs scheduled in Roswell after Wednesday.
Linx Madness Qualifier Style
In the spirit of Linx Madness, we are going to have our own little competition within the qualifiers. It will start tomorrow and go through next Monday. To win the competition you will need to qualify the most accounts. We will be tracking this from the pages that you fill out each day so make sure you are turning them in at the end of your shift. The rules are the following:
- If you have more than one mistake you are disqualified. This means if you forget to put in an invoice or put in the wrong configuration, or schedule the job in the wrong city, etc., you will be disqualified.
- For any of you who do not have a day off other than the 4th of July, we will be dropping your lowest day. This will keep everyone even as far as days worked.
- The total number will include all of the qualified and non-qualified accounts. We want you to write the number of invoices to the side of each account. If it comes down to a close race at the end between two or three people we will count up the invoices.
The winner will get a night on the town on Linx which will include two movie tickets and dinner at The Olive Garden. So start picking up that phone and getting accounts qualified!
Friday, June 26, 2009
June 26, 2009 Memo
Authorizing Stand-Alone Phone
When you get a stand alone phone qualification, please only authorize their cc for $29.99. Even though the activation fee has gone up to $99 we still only do the $29.99.
Scheduling Phone
As most of you know already we are scheduling phones for the next day if they aren't getting DSL in their package.
So you know, what will happen from now on is we will give them a phone to hook up with their voip the next day. This phone can be hooked up with a separate number for the time their original number is being ported or they can use the voip phone with their original number but only for incoming calls, not outgoing.
The reason we are doing this is so our product is immediately in the home and less people cancel. The porting time is getting longer and longer and is affecting the install percentages. Hopefully this will help that and we can keep these customers.
Another thing with scheduling the phone, please make sure you are selecting the phone installer for that city and not the satellite installers. We have already found a few jobs that have been installed on the wrong type of installer. Just another one of those things you need to pay attention to and not mess up.
Non Auto pay Phone
If the customer is getting phone but not doing auto pay, please make sure you are putting the correct configuration in the box. It should be "Line 1 Non Auto pay." This applies to all non auto pay phone jobs.
When you get a stand alone phone qualification, please only authorize their cc for $29.99. Even though the activation fee has gone up to $99 we still only do the $29.99.
Scheduling Phone
As most of you know already we are scheduling phones for the next day if they aren't getting DSL in their package.
So you know, what will happen from now on is we will give them a phone to hook up with their voip the next day. This phone can be hooked up with a separate number for the time their original number is being ported or they can use the voip phone with their original number but only for incoming calls, not outgoing.
The reason we are doing this is so our product is immediately in the home and less people cancel. The porting time is getting longer and longer and is affecting the install percentages. Hopefully this will help that and we can keep these customers.
Another thing with scheduling the phone, please make sure you are selecting the phone installer for that city and not the satellite installers. We have already found a few jobs that have been installed on the wrong type of installer. Just another one of those things you need to pay attention to and not mess up.
Non Auto pay Phone
If the customer is getting phone but not doing auto pay, please make sure you are putting the correct configuration in the box. It should be "Line 1 Non Auto pay." This applies to all non auto pay phone jobs.
Thursday, June 25, 2009
June 25, 2009 Memo
Very Important!!!
We have had several instances in the past few days where the qualifier has not put in the LINX phone invoice. As you can understand this is a big problem for several reasons. First and foremost if an invoice isn't added it is very possible that it is never followed through with and the customer will most likely cancel. Also, with it being a competition week, the numbers need to be very accurate so Jeff and Kevin know exactly where everyone is. They get their numbers from the amount of invoices added to sattracks each day. Please do whatever you need to do to get every invoice added each day.
Qwest Changes . . . Again
I'm sorry to tell you that Qwest has changed the way we do things for DSL once again. We told you earlier that if a customer already had Qwest internet and phone they needed to cancel and re-signup for stand alone internet. This does not work. Qwest is not allowing these accounts to go through. If you are qualifying a customer with Qwest they just need to cancel their phone and keep their internet.
Just a note for you to remind the sales rep that a qwest rep will be contacting them in the next few days to verify their information. If qwest doesn't get in contact with them the order will be canceled so they need to answer the phone and verify that information.
Scheduling Changes
If you have a customer that has special needs(a specific instal time, specific installer, etc.) and they shouldn't be moved around on the schedule, you need to make that appointment yellow. To do that you click on the "N" or Next button at the bottom of the appointment in the schedule. This way the sweeps will know they can't move that appointment. Ask me if you have any questions.
We have had several instances in the past few days where the qualifier has not put in the LINX phone invoice. As you can understand this is a big problem for several reasons. First and foremost if an invoice isn't added it is very possible that it is never followed through with and the customer will most likely cancel. Also, with it being a competition week, the numbers need to be very accurate so Jeff and Kevin know exactly where everyone is. They get their numbers from the amount of invoices added to sattracks each day. Please do whatever you need to do to get every invoice added each day.
Qwest Changes . . . Again
I'm sorry to tell you that Qwest has changed the way we do things for DSL once again. We told you earlier that if a customer already had Qwest internet and phone they needed to cancel and re-signup for stand alone internet. This does not work. Qwest is not allowing these accounts to go through. If you are qualifying a customer with Qwest they just need to cancel their phone and keep their internet.
Just a note for you to remind the sales rep that a qwest rep will be contacting them in the next few days to verify their information. If qwest doesn't get in contact with them the order will be canceled so they need to answer the phone and verify that information.
Scheduling Changes
If you have a customer that has special needs(a specific instal time, specific installer, etc.) and they shouldn't be moved around on the schedule, you need to make that appointment yellow. To do that you click on the "N" or Next button at the bottom of the appointment in the schedule. This way the sweeps will know they can't move that appointment. Ask me if you have any questions.
Wednesday, June 24, 2009
June 24, 2009 Memo
Number of TVs
I got a call today from the girl who does the payroll for installers. She said that she is consistently having problems with the invoice showing as 0 TVs. When this happens she has to do the work to figure out how many tvs really were set up for the job. If you could double check the number of tvs to make sure it is right that would be great. Shannon says that sattracks zeros it out if you do an additional invoice and then go back into the Satellite invoice, it will zero out the number of tvs. So make sure to check it and change it if you go back in to the invoice.
Account Sheets
I talked to you about this today, but Shannon and I really want you to turn in your sheets at the end of each night. I collected the stack of papers in the bin yesterday and there are probably four people that are doing this regularly now. There are blank sheets in the bin by the door, so please pick one up at the beginning of your shift and turn it in at the end.
Priority Document
We know it is pretty inconvenient to look at this each time, but it is something we really expect you to do. An example of how this affects the installers is Leo in Provo/Salt Lake. He has been priority one all summer, but for some reason he continues to be passed by and only gets one or two jobs a day when others are getting four to five. He was pretty upset about it today. We want to take care of these installers who take care of us and are at the top of the priority. Please use it.
I got a call today from the girl who does the payroll for installers. She said that she is consistently having problems with the invoice showing as 0 TVs. When this happens she has to do the work to figure out how many tvs really were set up for the job. If you could double check the number of tvs to make sure it is right that would be great. Shannon says that sattracks zeros it out if you do an additional invoice and then go back into the Satellite invoice, it will zero out the number of tvs. So make sure to check it and change it if you go back in to the invoice.
Account Sheets
I talked to you about this today, but Shannon and I really want you to turn in your sheets at the end of each night. I collected the stack of papers in the bin yesterday and there are probably four people that are doing this regularly now. There are blank sheets in the bin by the door, so please pick one up at the beginning of your shift and turn it in at the end.
Priority Document
We know it is pretty inconvenient to look at this each time, but it is something we really expect you to do. An example of how this affects the installers is Leo in Provo/Salt Lake. He has been priority one all summer, but for some reason he continues to be passed by and only gets one or two jobs a day when others are getting four to five. He was pretty upset about it today. We want to take care of these installers who take care of us and are at the top of the priority. Please use it.
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