June 26, 2009 Memo

Authorizing Stand-Alone Phone
When you get a stand alone phone qualification, please only authorize their cc for $29.99. Even though the activation fee has gone up to $99 we still only do the $29.99.

Scheduling Phone
As most of you know already we are scheduling phones for the next day if they aren't getting DSL in their package.
So you know, what will happen from now on is we will give them a phone to hook up with their voip the next day. This phone can be hooked up with a separate number for the time their original number is being ported or they can use the voip phone with their original number but only for incoming calls, not outgoing.
The reason we are doing this is so our product is immediately in the home and less people cancel. The porting time is getting longer and longer and is affecting the install percentages. Hopefully this will help that and we can keep these customers.
Another thing with scheduling the phone, please make sure you are selecting the phone installer for that city and not the satellite installers. We have already found a few jobs that have been installed on the wrong type of installer. Just another one of those things you need to pay attention to and not mess up.
Non Auto pay Phone
If the customer is getting phone but not doing auto pay, please make sure you are putting the correct configuration in the box. It should be "Line 1 Non Auto pay." This applies to all non auto pay phone jobs.