June 25, 2009 Memo

Very Important!!!
We have had several instances in the past few days where the qualifier has not put in the LINX phone invoice. As you can understand this is a big problem for several reasons. First and foremost if an invoice isn't added it is very possible that it is never followed through with and the customer will most likely cancel. Also, with it being a competition week, the numbers need to be very accurate so Jeff and Kevin know exactly where everyone is. They get their numbers from the amount of invoices added to sattracks each day. Please do whatever you need to do to get every invoice added each day.

Qwest Changes . . . Again
I'm sorry to tell you that Qwest has changed the way we do things for DSL once again. We told you earlier that if a customer already had Qwest internet and phone they needed to cancel and re-signup for stand alone internet. This does not work. Qwest is not allowing these accounts to go through. If you are qualifying a customer with Qwest they just need to cancel their phone and keep their internet.
Just a note for you to remind the sales rep that a qwest rep will be contacting them in the next few days to verify their information. If qwest doesn't get in contact with them the order will be canceled so they need to answer the phone and verify that information.

Scheduling Changes
If you have a customer that has special needs(a specific instal time, specific installer, etc.) and they shouldn't be moved around on the schedule, you need to make that appointment yellow. To do that you click on the "N" or Next button at the bottom of the appointment in the schedule. This way the sweeps will know they can't move that appointment. Ask me if you have any questions.