Linx Summer 2010

We are really excited that the summer has started and that you are all here to help it be the best summer in company history!
We want you to check this blog everyday to get any new announcements or important information. As you will quickly find out, things are always changing in one way or another, so it will be very important for you to check this and stay informed.

Information for Everyone
As things get started it always takes a couple of days to really get going, so if you have any free time, please use it to study the pricing guide, other manuals, or to ask questions so you are ready for when things do get crazy.

Qualifiers
We are very impressed with how well things have gone these first couple of days. For the most part you are doing an excellent job at paying attention to the details and getting things done correctly. Keep it up!

Callbacks
Just a reminder to please use the callback selection in sattracks any time there is anything that you need to follow up on. This tool is going to be crucial in making sure no accounts fall through the cracks and get lost. If you have a questions about how to make a new callback, please ask Mari, Joel or Matt and they would be happy to help you.

Cedar Rapids HD Equipment For DirecTV
As you know from the equipment sheet in your cubical, DirecTV accounts in Cedar Rapids will only get HD equipment. This gets a little tricky though for you qualifiers. When you are entering the order on the DTV website, and the customer is not getting HD programming, you must put in standard equipment, i. e., DVR, D12, D12. In the sattracks invoice you will just put the HD equipment that will be installed, HDDVR, HD, HD.
If the customer is getting HD programing and would normally get an HDDVR, D12, D12, you would put HDDVR, D12, D12 on the DTV website and then in the sattracks invoice HDDVR, HD, HD.
As far as upfront costs go, if the customer is getting an HDDVR and wants a DVR for their second tv, you will put it as a normal DVR on the DTV website, but he will be installed with an HDDVR. Normally, HDDVRs cost $200, but because they are required to get HD the second HDDVR will only cost the cx $100 up front.

I know this was really confusing so if you don't quite understand it, please talk to a supervisor or manager to clarify any questions. This is really important that you do this correctly so we get paid for these account.

Sweepers
Up to this point you haven't had much going on, but get ready because it's going to hit fast!

Cx Service
I'm excited about the group of people we have in the cx service department. Keep up the good work!
Tiffany just wanted me to remind you to keep studying the pricing guide. You've gotta know that inside out!