Qualifiers
Distributors
Please remember to check your distributor list before choosing the distributor for that area. With things being so crazy, there isn't a lot of time to fix mistakes. If you are not sure which distributor it should be, please ask so we can get it right the first time.
Mobile
Dish Network in Mobile still needs to be run OE. DirecTV can be installed so run that under Perfect10.
Priority List for Installers
Mari put up in all the cubical the installer priority list. Please refer to this when you are scheduling jobs. It can be a little tricky because you don't just want to give four jobs to the #1 installer when they aren't anywhere near each other. So you need to take in account the priority list while looking at the proximity of the jobs to make sure the installer's day flows well.
Notes in Sattracks
Pay attention to the notes. Look at the sheet in your cubical to see how the notes should be ordered and try to follow the same pattern.
Sweepers
Dispositioning
From now on when you color the schedule with the highlighters, we want you to color all the complete jobs green, not orange. When you are changing the color in sattracks, color the complete job the yellowish orange color. I hope this isn't confusing.
Charging Cards
I apologize for the confusion this morning with the charging cards. I hope everyone now knows how to charge a credit card. Remember that if the upfront fee is being collected by the rep or the installer by cash or check you don't have to do anything with it. You only need to worry about it when they are paying the upfront cost with their credit card. If you run the card and it declines, then the customer will have to pay the installer that money with cash or check.
No comments:
Post a Comment