May 12, 2010

Internet
We recognize that there are some times when things get slow and you aren't on the phone, but it is important that you spend your time going over pricing guide, quizzing each other, going over your accounts to make sure they were run correctly, etc. We are starting to see people use the internet(YouTube, blogs, shopping, card games, social websites, etc.) to keep themselves busy and this shouldn't happen. If you feel like you don't have anything to do, ask a supervisor or manager and we can keep you busy. Things are going to pick up soon and we won't have to worry too much about it, but be aware that we don't want you to be spending time on websites that don't have anything to do with work.

Qualifiers

Callbacks
Every time you log in to Sattracks you need to look at your dashboard to see if you have any callbacks. If you do, you should immediately look at them to see if there is an issue that demands your attention. We cannot let any of these fall through the cracks so be responsible and complete these on time.

Note in Sattracks
When an account does not qualify, it is important that we copy directly from Dish or DTV the reason why they didn't qualify. An account should never be left without notes, even if they don't qualify.

Scheduling
Jobs have been getting scheduled for OK City that should be in Tulsa and visa versa. Please be aware of where you are scheduling your jobs.

Please pay attention to how long you are scheduling jobs and how many jobs you are scheduling on any particular installer each day. The priority list shows you how many jobs each installer can take each day so you shouldn't be over-scheduling them.