May 5, 2010

QUALIFIERS

Be Aware of Credit Card Misuse
Every once in a while a rep will try to use their own credit card or that of someone else to get an account qualified. This is not okay. If a credit card or social is being used that has been used in previous accounts, a warning will pop up in sattracks letting you know the accounts that have the same number attached to it. If this happens to you, don't just ignore it. Please write down the account numbers and quickly look them up to see if those accounts really do have the same cc or ss number. If you verify that there are multiple accounts that have the same number, don't continue with the qualification. Grab Joel, Mari or Matt and let us know what's going on.

Along these same lines, if a sales rep calls in and asks you to delete any information from the customer's account, do not do it. Talk to Joel, Mari or Matt and let us know what's happening and we will determine what to do.

OE
Continue to run Dish Network accounts in Mobile as OE accounts until further notice. We are now going to schedule our own installers for four days in advance. If the schedule is getting full and we are getting to the point where we will have to start scheduling five days out, we will instruct you to start running that particular city OE and Fulfillment.

Pay attention to the promotion option when you are running an OE account. If it is OE, you won't choose the DHA-24 Q1 2010 promotion, but the OE Activation promotion. This is the one second from the bottom.

Spot Checks
Please remember that if you are qualifying an account that ends in a zero you need to do a spot check. If you don't know what a spot check is or how to do it, please talk to Mari and she can teach you.

Treat Day Friday
Mari is going to bring some treats to share this Friday. If you want to bring some as well, the more the merrier. This goes for Sweepers and Cx Service as well.