AT&T
When qualifying for AT&T you have to put the whole order through. Just checking the availability is not enough. It is your job as the qualifyer to put the whole order in and then copy the confirmation number and paste it in your notes in SatTracks.
Submitting Service Requests
When submitting a service request, you need to copy the SR# and paste that in the notes. You also need to copy the service request itself and put it in SatTracks. When submitting these service requests you need to go to Self Service >> New >> Credit Info >> New Subscriber Inquiry.
Qwest Bundle
We have previously told you that when a Qwest cx shuts down the phone portion of their Qwest bundle, it shuts down the whole thing. Shannon found out today that this is not the case. It may shut down their service for up to 24 hrs., but does not cancell his/her internet service.
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