June 12, 2009 Memo

Installer Priority List
Please use the installer priority list. You need to understand that Tony promises the installers that are high on the priority list more jobs, so when they see others who are not as high as they are with more jobs it creates problems. Please have it open on your computer and refer to it everytime you schedule a job.

Scheduling Service Calls
When scheduling a service call, you should do all you can to put it on the original installer, even if you have to move jobs off that installer. (In this case if you are a qualifier, you need to send it up to the sweeps to handle. Please do not rearrange the schedule). The only reason you shouldn't put a job on the original installer is if the cx asks to not have him/her come back. In this case you should be specific about this in the notes. Also with the notes, you need to be very specific about the reason for the service call. Tony is having problems figuring out who is responsible to pay for the service. He needs to be able to pull up the account and clearly see the reason for the service call and who is paying for it.

International Packages
If a customer is getting an international package(Spanish packages not included) a special dish is required. So from now on we need you to be copying and pasting in the notes the orbitals and the type of dish. This will be located under the claim and account numbers.