June 10, 2009 Memo

Linx Phone Activation Fees
When entering the phone activation fees, make sure the $99.00 is in the Activation Fee box and not the Equipment Fee box. We get taxed on Equipment fees so its important that you enter it in the correct box.
Also with Linx phone, if the cx is not doing auto pay, make sure you put in the configuration box Line 1 Non Auto Pay Phone.
If a cx is getting a second line with Linx phone, there is no additional upfront cost. The third line will be an extra $29.99.

Scheduling AT&T
Qualifiers need to be scheduling the AT&T follow-up calls under DSL Administrator on the schedule. This should be scheduled for one to two days after they are scheduled to get their modem in the mail.