June 5, 2009 Memo

Qwest Bundle
Please disregard the item about the qwest bundle from yesterday. We have been instructed to let the sales rep know that the cx will cancel current bundle and resign up for stand alone qwest internet.

Account Follow-up
Please remember to follow up on each account that you qualify at the end of each day. We will get you more of those half sheets to use. For each account that is unable to build we want you to write "unable to build" in the notes section and put the install date next to that. You will need to make sure those sheets get turned in at the end of the night.

Salt Lake Installers in Wyoming
Be aware that the Salt Lake office reps are in Wyoming today and tomorrow. This means we will have installers in Wyoming on Monday and Tuesday. Cody will be the only installer there on Monday and Cody and Issac will be there on Tuesday. Please schedule them accordingly and don't put Salt Lake jobs on them for those days.

Salt Lake Availability
If Salt Lake is full we can pull Trenton from Provo to do Salt Lake jobs if he doesn't have any jobs on him in Provo and if his schedule is opened up for jobs.

Problems with Wrong Addresses
We have been having some problems with installers not being able to do installations because they have a wrong address and can't find the house. Please double check the address when the sales rep gives it to you. Have him repeat himself if necessary.

Pulling DirecTV Equipment
For KaKu dishes we can no longer pull the whole box. We have to pull each piece of the dish individually. Please refer to the paper on Tony's cupbord for a picture of each piece(beautifully drawn by our own Jenny). We will no longer pull any two-way switches.

Reminder: Splitters are for when we have to use a Swim. (We only use a swim when the cx has five or more tuners and has HD programing or if the cx pays the extra cost for one). There is a 4-way splitter and an 8-way splitter. A 4-way will be used with a four receiver job. An 8-way splitter will be for anything over four receivers and up to eight.

Switches
We use switches when we have 3 or more tuners (HD/DVR and DVR receivers have 2 tuners, HD and D12 receivers have 1 tuner). A 3X4 Switch is use for a four tuner job, a 3-8 satellite receiver output is used for a job that is up to 8 tuners. If you have Questions PLEASE ASK.