Splitting Up Jobs
We are going to start splitting up the qualifying job today. It has been getting busy enough for us to do it now instead of waiting until Monday. Our goal is to not make anyone wait on hold longer than three minutes. Last night we had some reps on hold longer than 15 minutes, so we have some improving to do.
Qualifying Sheets
Those sheets you are using to qualify serve two purposes: the first is to take notes while you qualify so you are sure to get all the correct info in the notes and the second is so you can review all your accounts before you leave. This needs to start happening. We are still having problems with people not canceling accounts that don't qualify, not getting the claim number for Dish accounts and not entering correct equipment. All of these things can be caught if you will review each account you qualified that day and make sure that everything is in order.
Reminders
Another reminder to make sure that your distributors are all correct today. Also, you MUST go all the way to the last page on the Dish qualify to get the claim number! Don't forget to do this.
Thanks for all your hard work this week! It's been a good week and it's just going to get more and more busy, so get ready!
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