It's been a few days since our latest post, so this is going to be a big one. Please make sure you are reading these posts carefully and remember the information.
Charter Internet
There are a couple of things to go over with charter internet. First, we are no longer upgrading existing customers with the new promotions. If a sales rep asks you to do it, just let them know that we are no longer offering that. Second, if a sales rep is signing someone up for Charter, make sure you are checking Saveology to see if it is available in their area. Just because you don't have to run it through, doesn't mean you don't have to check the availability.
Kansas City
We cannot schedule any HD jobs for DirecTV in Kansas City until Tuesday. It makes things really difficult when we have to call the customers back and reschedule them because of a mistake we made, so please remember that they can't be installed until Tuesday.
Tour de Linx
This next week we will be having our first major competition of the summer. Sales always pick up significantly during these competition weeks so be prepared to be busy. We also want you to be excited for the reps when they call in. It is really hard to be out there all day selling door to door, so when they call in, make sure you are excited for them and get them excited to go out and get some more sales.
New DirecTV Promotions
The new DirecTV Promotions started on Thursday. Make sure you know how they work. Customers who get Choice Ultimate and above get the NFL Sunday Ticket for free. Customer's who are getting Choice Extra and above and who are getting whole home DVR can now get a third and fourth HD receiver for $50. I told you before that we had to still charge them $100 up front and then they will get the rebate in their first months bill. I found out today that that is not the case. We just collect $50 upfront for the third and fourth HD receiver.
Customer Verification Notes
We are going to switch up the way we do the customer verification notes. This doesn't change anything with the special instructions and the notes you need to put in for phone and internet. It also doesn't change anything with the actual customer verification. All of that will be the same. It is just taking too long for you to put in 15 different pieces of information from the verification so we are going to have you put in only three pieces of information. You will first just state that you completed the customer verification. Then you will put down the monthly price you verified with the customer(the price that is on the contract). The last thing you will need to put in the notes is that you verified that they are not currently in a two year contract with another provider.
This should speed up the process so you can get to the next call faster.
I know this is a lot of info, but it is really important that you remember it so we don't make costly mistakes.
Thanks for all your hard work! You are doing a great job so far this summer. We are really happy with the way things have gone so far, so thank you for working so hard. Keep it up and we'll have another BBQ in a few weeks.
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