Thursday, 26 May, 2011

Asking About Activation Fee
When you ask the rep about the activation fee, we don't want you to say, "are you waiving the activation fee?" We would rather you ask, "How are we going to collect the activation fee?" This is better for a couple of different reasons. First, we obviously want our sales reps to collect the fees whenever possible, and asking them if they are waiving the fee can make a difference in whether they try to get the fees or not. Second, we had a rep the other day work hard to get the cx to pay the activation fee and then while on the phone, the qualifier asked, "Are you waiving the fee?" The cx overheard that and so basically had to waive the fee. Just ask how we are going to collect the fee and they can tell you whether it is waived or not.

Invoices
Do not forget to add invoices for phone or internet. We've had a couple of these slip through the cracks and it cannot happen. Make sure that you finish the whole account and add all the invoices or it will be forgotten. When things like this happen, it tells me that some people aren't reviewing their accounts before they leave. Please make sure you are going over all your accounts to make sure everything is complete on them.

Memorial Day
Memorial day will be a little different. There will probably only be a couple of reps selling so we will only have two people here from 10 to 6. Caitlyn and Haylee have agreed to work that day, so you can all thank them for your day off!