All of you should know this by now, but talking to others at your job about how much you are getting paid is never a good thing. If you didn't know this, please know that you should never disclose to anyone how much you are making. It is a serious issue and if you are found talking about it could result in termination.
Scheduling Satellite Installs
You should always schedule the satellite install with the sales rep and not the customer. We have heard some reps complaining that qualifiers were scheduling the install during the customer verification. This shouldn't happen. After the account is all qualified, set up the install with the rep and then do the customer verification.
Another Change with the Customer Verification
From now on you no longer need to verify the customer's credit card or social security number. We were initially doing that because we were going to be doing the verification before it qualified. Now, the customer will have already qualified once you get to the verification, so there is no reason to verify the numbers. Hopefully this speeds up the process a little more for you.
Dish Network Charging First Month Up Front
Tosh was out in Kennewick selling last week and said that he wasn't asked once if the customer understands that Dish will be charging the first month's bill at the time of qualification. You should be asking this to the sales rep every time you are going to run a Dish account.
Tour de Linx
As I wrote before, this week is the Tour de Linx competition. During competitions, there is always an ending buzzer. This is just the deadline at night where if they qualify after, it won't count for the day towards the competition's numbers. The buzzer for this week's competition is 10:15 local time. This means sales reps that are an hour behind us have until 11:15 to qualify accounts. Normally your shifts end at 11, but we ask that you stay just a little while longer during these competition weeks to help us out.
Going along with that, the last two Saturdays, when it has turned 6:30, even though phones were still ringing people have just left. I realize that 6:30 is when you were scheduled to leave, but it is very helpful when you are willing to stay a little longer to finish things up. We will probably need to just start having two different shifts on Saturday so people are scheduled to be here until a little later so this doesn't happen any more.
Wiki Page for Linx
There is a wiki page for Linx. Right now there isn't a ton of information on it, but Karl is wanting this to become a main information hub for the company. The main thing that will benefit you now on that site is information about internet. You can see all the different companies that do internet and whether they are cable, DSL, or Wireless Broadband. From there you can click on each one to learn a little more about it. To get to it, you need to go to:
user=linx
password=linx
Once you log in, you can go down towards the bottom to the link "Supported Internet Providers." That is the page that has all of this information on it.
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