New Dish Policy
As many of you have heard by now, there is a new Dish Network policy that has gone into affect today. From now on we cannot switch any active Dish Network customer over to DirecTV. It doesn't matter if the customer was previously signed up with Dish through us or not, we cannot switch them over to DirecTV. They can get our phone, but not DirecTV. This doesn't apply to switching DirecTV customers over to Dish. If a sales rep isn't aware of the new policy, just let them know what it is and tell them they can call Jeff or Kevin to find out more if they need to.
You should understand that this isn't great news for sales reps because it will make it more difficult for them to sell. Be understanding and encouraging for the next few days as they figure out how to deal with this new policy. Just make sure that if you do get an account like this, you don't automatically assume the rep is being shady. Be understanding and just let them know we can't put that through for them anymore. If you have any questions about this, please ask.
Focus
Overall, thing are going super well this summer. I just want to remind you to stay focused as you are qualifying accounts so you don't make little mistakes that in turn take you extra time to fix. When we are busy, that is the last thing we want. We need you qualifying new accounts, not spending time fixing other accounts that have mistakes on them.
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