Back To Normal Qualification
So, after trying the new way of qualifying for two days, we have decided that it is going to be more beneficial to return to the old method of qualifying. So, from now on, you will qualify the account with the sales rep on the phone. This means that you are going to have to be super fast, but also super accurate. Another thing to note is that since you will be doing it all right there with the rep on the line, you should not schedule the appointment until the satellite has been qualified. This way, if it doesn't qualify, you can just void the invoice instead of having to cancel it out.
Here is an example outline of how the qualification should be ordered:
Get cx information
Qualify the satellite account
Schedule satellite install
Do TPV(if applicable)
Do Internet(if applicable)
Do Customer Verification
Give rep account number and get off phone
Finish notes
If you have any questions at all about this, please ask.
Postponing the BBQ
Because of the rainy weather, we are going to postpone the bbq until Friday. It's going to be 75 degrees and beautiful outside, so it will be a great time to have our first one of the summer. Again, if Friday is your day off, you are more than welcome to come in at 2 for some food.
No comments:
Post a Comment